Reservations Supervisor

Hilton Worldwide, Inc.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality company is seeking a Reservations Supervisor in Dubai to oversee the Reservations Team. This role involves maximizing revenue through superior guest service and effective team management. Candidates should possess strong organizational skills, excellent communication abilities, and a commitment to high standards of customer care. Experience in the hotel industry and IT skills are advantageous. The position offers a dynamic work environment with opportunities for professional development.

Qualifications

• Good organisational and administration skills required.
• Positive attitude and excellent communication skills are necessary.
• High level of IT skills and grooming standards essential.

Responsibilities

• Oversee the Reservations Team operations to maximize revenue.
• Manage customer inquiries professionally and ensure accuracy.
• Identify new sales leads and develop customer relations.

Skills

Good organisational and administration skills

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Confident telephone manner

High level of IT skills

Excellent grooming standards

Education

Relevant degree or other qualification in a business discipline

Tools

Hotel property management systems

Job description

Job Description - Reservations Supervisor (HOT0C6TF)

A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.

Work Locations

Hilton Dubai Jumeirah
P.O. Box 2431
Dubai 1

What will I be doing?

As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist in the day‑to‑day operations of the Reservations Department
• Manage telephone, fax and e‑mail enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
• Produce quotations and written confirmation to all clients
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Ensure bookings are guaranteed and no‑show/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction
• Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
• Assist in the recruiting, managing, training and developing of the Reservations team

What are we looking for?

A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good organisational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the Reservations/Sales function within the hotel/leisure sector
• Relevant degree or other qualification in a business discipline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!