It jobs in United Arab Emirates

As we prepare to welcome our first travellers were seeking a Reservation Agent who offers warmth precision and a passion for meaningful guest connection.

In this role you will be the first touchpoint in our guest journey helping create seamless personalised experiences from the moment an enquiry arrives.

• Handle all reservation enquiries via phone email and online platforms with professionalism and care.

• Provide accurate information on accommodation types availability rates packages and property offerings.

• Process bookings efficiently and ensure all guest details are captured with accuracy.

• Identify guest needs and recommend suitable options to enhance their stay.

• Assure a smooth pre-arrival experience by coordinating special requests and clarifying stay details.

• Maintain up-to-date reservations modifications cancellations and no-shows in the PMS.

• Ensure consistency of rates descriptions and availability across booking channels.

• Follow reservation procedures related to deposits payments and confirmations.

• Support the preparation of daily and weekly reservations reports.

• Work closely with Front Office Housekeeping and Operations to support guest needs and ensure a seamless arrival experience.

• Coordinate with Sales and Revenue teams to support promotions group bookings and special packages.

• Share guest insights booking patterns and enquiry feedback to support overall property performance.

• Deliver warm personalised service in every interaction reflecting the spirit of our Hatta retreat.

• Handle guest concerns related to reservations with empathy clarity and timely solutions.

• Act as a brand ambassador inspiring guests with knowledge of the property experiences and the surrounding mountain environment.

Become the voice behind a destination built for discovery where every conversation sparks excitement and every booking begins a story.

• Experience in reservations front office or customer service within luxury hospitality.

• Strong communication and interpersonal skills with a naturally positive and engaging approach.

• Familiarity with reservation systems; experience with Opera or MEWS is an advantage.

• Good organisational skills and ability to multitask in a fast-paced environment.

• Proficient in Microsoft Office and comfortable with digital platforms.

• A passion for guest service -and an appreciation for nature discovery and adventure.

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Great healthcare competitive salary and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think make and thrive at work
• The opportunity to be yourself and collaborate with other bright minds in a relaxed innovative culture

No

Full-time