Food & Beverage Guest Relations Agent (Russian Speaker)

Hilton Worldwide, Inc.; Ras al-Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company is seeking a Food & Beverage Guest Relations Agent to create exceptional dining experiences. The role involves welcoming guests, managing reservations, and ensuring personalized service. The ideal candidate has strong communication skills and previous experience in luxury hospitality. Responsibilities include coordinating with the restaurant team, handling guest inquiries, and enhancing dining experiences. This is an excellent opportunity for those passionate about guest relations in a vibrant hospitality environment.

Qualifications

• Previous experience in guest relations, fine dining, or luxury hospitality is preferred.
• Strong organizational abilities and attention to detail.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Greeting and welcoming guests upon arrival to ensure a seamless seating experience.
• Managing reservations and coordinating special arrangements for VIP guests.
• Anticipating guest needs and providing personalized recommendations.

Skills

Excellent communication skills

Interpersonal skills

Organizational abilities

Problem-solving skills

Ability to multitask

Job description

Job Description - Food & Beverage Guest Relations Agent (Russian Speaker) (HOT0C5JZ)

Job Number

HOT0C5JZ

Work Locations

DoubleTree by Hilton Resort & Spa Marjan Island, Marjan Island Blvd., Ras Al Khaimah 1468

Description

An F&B Guest Relations Agent plays a key role in creating exceptional dining experiences for our guests. This position focuses on engaging with guests before, during, and after their visit to ensure personalized service and satisfaction. From welcoming guests to handling special requests and coordinating with the restaurant team, you will be the face of hospitality in our Food & Beverage outlets.

Responsibilities

• Greeting and welcoming guests upon arrival and ensuring a seamless seating experience.
• Managing reservations and coordinating special arrangements for VIP guests and large parties.
• Anticipating guest needs and providing personalized recommendations on menu items, promotions, and events.
• Handling guest inquiries, feedback, and complaints promptly and professionally.
• Collaborating with kitchen and service teams to ensure timely and accurate delivery of orders.
• Maintaining up-to-date knowledge of menu offerings, seasonal specials, and promotional activities.
• Assisting with guest engagement during special events and promotional campaigns.li>
• Monitoring guest satisfaction throughout their dining experience and taking proactive steps to enhance it.

Qualifications

• Excellent communication and interpersonal skills with a warm, approachable demeanor.
• Strong organizational abilities and attention to detail.
• Ability to multitask and remain calm under pressure.
• Familiarity with reservation systems and basic computer skills.
• Previous experience in guest relations, fine dining, or luxury hospitality is preferred.
• Problem‑solving skills and the ability to handle guest concerns effectively.

About Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Guest Services, Operations, and Front Office