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Customer Experience Team Lead: Service Excellence
Descripción de la vacante
A leading financial institution is seeking a Team Leader for Customer Contact Services, dedicated to enhancing client experience and service delivery. The ideal candidate will manage client service provisions and guide teams to optimize performance in line with the bank’s standards. Applicants should possess a Bachelor's degree and have at least four years of banking experience in a sales/service environment. Proficiency in Microsoft Office and strong analytical skills are essential. Join a dynamic workplace focused on professional growth and community inclusion.
Formación
- At least 4 years of experience in Banking.
- Experience in sales and service environment for a financial institution.
Responsabilidades
- Manage the provision of end-to-end client services to assigned clients.
- Oversee response to client queries and complete transactions.
- Facilitate training sessions for clients on self-service channels.
- Coordinate internal reports for business area preparation.
- Adhere to organizational policies and service standards.
Conocimientos
Educación
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.