Customer Experience Team Lead: Service Excellence

Abu Dhabi Commercial Bank; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution is seeking a Team Leader for Customer Contact Services, dedicated to enhancing client experience and service delivery. The ideal candidate will manage client service provisions and guide teams to optimize performance in line with the bank’s standards. Applicants should possess a Bachelor's degree and have at least four years of banking experience in a sales/service environment. Proficiency in Microsoft Office and strong analytical skills are essential. Join a dynamic workplace focused on professional growth and community inclusion.

Qualifications

• At least 4 years of experience in Banking.
• Experience in sales and service environment for a financial institution.

Responsibilities

• Manage the provision of end-to-end client services to assigned clients.
• Oversee response to client queries and complete transactions.
• Facilitate training sessions for clients on self-service channels.
• Coordinate internal reports for business area preparation.
• Adhere to organizational policies and service standards.

Skills

Customer centricity

Proficiency in Microsoft Office

Analytical skills

Communication and Collaboration

Building Relationships

Education

Bachelor’s Degree in Business, Accounting or Finance

Job description

A leading financial institution is seeking a Team Leader for Customer Contact Services, dedicated to enhancing client experience and service delivery. The ideal candidate will manage client service provisions and guide teams to optimize performance in line with the bank’s standards. Applicants should possess a Bachelor's degree and have at least four years of banking experience in a sales/service environment. Proficiency in Microsoft Office and strong analytical skills are essential. Join a dynamic workplace focused on professional growth and community inclusion.