Automotive Call Center Team Lead: Lead, Coach & Improve CS

Kavak GCC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading e-commerce platform in Dubai is seeking a Call Center Team Lead to oversee customer service operations within the automotive industry. The role involves supervising a team of customer service representatives to ensure high customer satisfaction, tracking performance metrics, and identifying training needs. Ideal candidates should have extensive experience in a call center, strong leadership skills, and knowledge of the automotive industry. The position offers health and life insurance, along with benefits like preferential car purchase pricing.

Benefits

Health insurance

Life insurance

Preferential price for retail cars after probation

22 working days of holidays

Qualifications

• Minimum of 5-6 years of experience in a call center environment, preferably in automotive.
• At least 2 years in a supervisory role within a customer service team.
• Familiarity with automotive CRM tools preferred.

Responsibilities

• Supervise and motivate a team of customer service representatives.
• Track individual and team performance metrics.
• Identify training needs and lead onboarding for new hires.

Skills

Leadership skills

Interpersonal skills

Knowledge of automotive industry

Multitasking ability

Education

High school diploma

Bachelor’s degree in business administration or related field

Tools

Call center software

Customer relationship management (CRM) systems

Job description

A leading e-commerce platform in Dubai is seeking a Call Center Team Lead to oversee customer service operations within the automotive industry. The role involves supervising a team of customer service representatives to ensure high customer satisfaction, tracking performance metrics, and identifying training needs. Ideal candidates should have extensive experience in a call center, strong leadership skills, and knowledge of the automotive industry. The position offers health and life insurance, along with benefits like preferential car purchase pricing.