Housekeeping Manager jobs in United Arab Emirates

JOB SUMMARY

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office Recreation/Fitness Center Housekeeping and Food and Beverage/Culinary and Event Management. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensures operations meet the brands target customer needs ensures employee satisfaction focuses on growing revenues and maximises financial performance.

A proven track record in a senior Sales & Marketing leadership role is essential as the role includes oversight of these functions with a strong commercial focus.

As a member of the Executive Committee develops and implements propertywide strategies that deliver products and services to meet or exceed the needs and expectations of the brands target customer and property employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

2year degree from an accredited university in Business Administration Hotel and Restaurant Management or a related field; minimum 8 years of experience in hotel operations or sales and marketing including demonstrated success in a senior sales leadership role.
OR
4year bachelors degree in Business Administration Hotel and Restaurant Management or a related field; minimum 6 years of experience in hotel operations or sales and marketing including a proven track record in a senior sales leadership role.

CORE WORK ACTIVITIES

Managing Profitability and Departmental Budgets

Leads the Sales & Marketing function as the primary focus of the role setting clear commercial objectives and driving revenue performance across all segments.
Oversees additional operational areas and supports department heads in achieving guest satisfaction and financial results.
Keeps the leadership team focused on critical operational priorities that enhance both the guest experience and profitability.
Reviews financial reports to evaluate performance against budget with a particular focus on revenue generation through strategic sales initiatives.
Ensures that capital expenditure and departmental budgets align with commercial and service strategies.
Identifies areas of concern across operations and supports teams in developing performance improvement plans.
Coaches department heads on managing costs including wages and controllable expenses without compromising quality or service.
Develops and executes an operational strategy aligned with the brands commercial goals and supports its implementation across the hotel.
Holds teams accountable for financial results guest experience and alignment with overall property goals.

Managing Property Operations

Strives to improve service performance.

Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.

Ensures brand and regional business initiatives are implemented and communicates followup actions to team as necessary.

Ensures core elements of the service strategy are in place to produce the desired results.

Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

Leading Property Operations Teams

Establishes a vision for product and service delivery on property.

Champions the brands service vision for product and service delivery and ensuring alignment amongst the property leadership team.

Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities

Observes service behaviors of employees and providing feedback to individuals and/or managers.

Hires operations management team members who demonstrate strong functional expertise creativity and entrepreneurial leadership to meet the business needs of the operation.

Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.

Utilizes an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

Stays knowledgeable of leadership talent in the property.

Fosters employee commitment to providing excellent service participating in daily standup meetings and models desired service behaviors in all interactions with guests and employees.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager