Assistant Housekeeping Manager: Lead Service & Team

AccorHotel; Abu Dhabi; On-site; AED 25,000 - 60,000; Full time

Job summary

A luxury hotel resort in Abu Dhabi is seeking a dedicated individual for a fulltime supervisory role. The position emphasizes promoting a professional image, enhancing customer satisfaction, managing recruitment, and fostering a positive work environment. Ideal candidates will have supervisory experience, strong communication skills, and a passion for service excellence. This dynamic role requires flexibility and the ability to work under pressure in a fast-paced setting, ensuring that both guests and colleagues receive outstanding service.

Qualifications

• Minimum of two years supervisory experience.
• Excellent written and verbal interpersonal and communication skills.
• Diploma in Hotel management an asset.
• Previous International experience essential.
• Guest focused with a passion for service and standards excellence.
• Must be strong team player with proven leadership development and delegation skills.
• Knowledge of Opera, Word, Excel, and Windows XP.
• Highly organized, career and result oriented.
• Must be able to work well under pressure in a fast-paced and constantly changing environment.

Responsibilities

• Promote a helpful image to guests.
• Anticipate customer needs to enhance service quality.
• Cooperate with colleagues in a prompt and helpful manner.
• Develop and maintain quality training and coaching.
• Manage recruitment and departmental schedules.
• Create an environment that promotes colleague morale.
• Appraise colleagues twice a year for development.
• Promote sales awareness within the department.
• Control operating costs under departmental direction.
• Report hazards and maintenance requirements.
• Comply with health and safety legal requirements.

Job description

A luxury hotel resort in Abu Dhabi is seeking a dedicated individual for a fulltime supervisory role. The position emphasizes promoting a professional image, enhancing customer satisfaction, managing recruitment, and fostering a positive work environment. Ideal candidates will have supervisory experience, strong communication skills, and a passion for service excellence. This dynamic role requires flexibility and the ability to work under pressure in a fast-paced setting, ensuring that both guests and colleagues receive outstanding service.