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puestos de Hotel en Emiratos Árabes Unidos
Assistant Laundry Manager
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Descripción del empleo
Job Responsibilities
- To supervise outsourced laundry services, for quality and standard procedures
- To ensure all the equipment utilized in the laundry is well set-up and maintained and the related instructions and cycles are well adapted and followed-up
- To ensure a correct and economical use of all the chemicals and that the formulas are respected
- To ensure a proper storage of the chemicals, respecting the environmental procedures
- To maintain the linen and laundry par stocks
- To ensure laundry staff has a full knowledge of all the textiles and their proper care
- To constantly check the linen, uniform for cleanliness and defects and to recommend replacement if necessary
- To maintain constant linen flow to the floors and the outlets
- To ensure proper distribution of all articles and efficient handling of guests, managers and employees uniforms
- To maintain a record of consumption of all the chemicals per wash and to prepare monthly productivity report
- To assist laundry and housekeeping operations during daily peak hours
- To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed
- To ensure uncompromising levels of cleanliness and maintenance through each employee's responsibility
- To maintain complete and readily accessible files
- To continuously study and evaluate the operations and procedures to increase revenue and productivity
- To ensure proper handling of lost and found items
- To participate in monthly inventories
- To follow up daily check lists
- To ensure a proper use of the telephone etiquette as per Rixos standards
- To call the Assistant Executive Housekeeper/ Executive Housekeeper for advice in serious cases or if an approval is required
- To work closely and enthusiastically with other departments to ensure teamwork and the smooth efficient operation of the hotel
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it
- To ensure a proper coverage and supervision of the Laundry at all times
- To respect schedules, terms and deadlines as agreed with the Management
- To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news
- To conduct/attend a daily line up briefing with the Laundry team to recapitulate tasks and activity
- To share daily activity highlights with the Assistant Executive Housekeeper and/or Executive Housekeeper, including internal and external guest opportunities
- To assist in fulfilling administrative responsibilities and monitoring activities
- To be an ambassador of the Laundry and of the hotel, in and outside the workplace
- To assist in interviewing potential candidates and in new employees integration in liaison with the HR Department
- To create an atmosphere of high morale and a happy working relationship among the staff
- To develop staff motivation and performance through action plans. To be involved in staff retention and satisfaction
- To ensure trainings and regular refresher courses are conducted and attended as scheduled
Desired Candidate Profile
Qualifications
- 3-5 years of experience in a laundry management role, especially in a hospitality setting, is commonly required.
- Operational Expertise: Knowledge of laundry equipment, fabric care, and stain removal processes
- Attention to Detail: Precision in inspecting laundry items and maintaining quality standards
- Budgeting and Cost Control: Ability to manage laundry costs, inventory, and ordering supplies
- Health and Safety Compliance: Knowledge of sanitation, safety protocols, and best practices
- Customer Service: Ability to interact with hotel guests if necessary, ensuring high-quality service
- Proficiency in laundry machinery and understanding of the latest laundry technology
- Inventory Management Software skills
- Knowledge of green initiatives or environmentally friendly practices in laundry
- Chemical knowledge
- Leadership and Team Management: Ability to supervise, train, and motivate laundry staff
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.
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