200

Guest Relations Manager jobs in United Arab Emirates

Head of Guest Relations & Service Excellence

Etihad Airways

Abu Dhabi
On-site
AED 120,000 - 200,000
6 days ago
Be an early applicant
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Guest Relations Manager - The WB Abu Dhabi, Curio Collection by Hilton

Hilton Worldwide, Inc.

Abu Dhabi
On-site
AED 120,000 - 200,000
30+ days ago

Guest Relations Manager

AccorHotels Middle East

Dubai
On-site
AED 120,000 - 200,000
30+ days ago

Guest Relations Manager

AccorHotel

Dubai
On-site
AED 100,000 - 140,000
30+ days ago

Assistant Guest Relations Manager (Turkish Speaker)

AccorHotel

Dubai
On-site
AED 120,000 - 200,000
30+ days ago
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Guest Relations Manager

Independent Food Company

Dubai
On-site
AED 120,000 - 200,000
30+ days ago

Guest Relations Manager

AccorHotel

Abu Dhabi
On-site
AED 120,000 - 200,000
30+ days ago

Guest Relations Manager

AccorHotels Middle East

Abu Dhabi
On-site
AED 120,000 - 200,000
30+ days ago
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Guest Relations Manager - Sheraton The Walk Dubai

Sheraton

Dubai
On-site
AED 120,000 - 200,000
30+ days ago

Assistant Guest Relations Manager

AccorHotel

Abu Dhabi
On-site
AED 50,000 - 70,000
30+ days ago

Guest Relations Manager Sheraton The Walk Dubai

Marriott Hotels Resorts

Dubai
On-site
AED 40,000 - 60,000
30+ days ago

Guest Relations Manager Supervisory Level

Marriott Hotels Resorts

Sharjah
On-site
AED 120,000 - 200,000
30+ days ago

Guest Relations Manager Ajman Saray, a Luxury Collection Resort

Marriott Hotels Resorts

Ajman
On-site
AED 110,000 - 147,000
30+ days ago

Assistant Guest Relations Manager

Marriott Hotels & Resorts

Dubai
On-site
AED 120,000 - 200,000
30+ days ago

Asst Guest Relations Manager

Marriott Hotels Resorts

Dubai
On-site
AED 120,000 - 200,000
30+ days ago

Assistant Guest Relations Manager Russian Speaker

Marriott Hotels Resorts

Dubai
On-site
AED 120,000 - 200,000
30+ days ago

Guest Relations Manager

AccorHotel

Ras Al Khaimah
On-site
AED 100,000 - 130,000
30+ days ago

Guest Relations Manager

AccorHotels Middle East

United Arab Emirates
On-site
AED 120,000 - 160,000
30+ days ago

Turkish-Speaking Assistant Guest Relations Manager

AccorHotel

Dubai
On-site
AED 120,000 - 200,000
30+ days ago

Guest Experience Supervisor

SupportFinity™

Abu Dhabi Emirate
On-site
AED 120,000 - 200,000
4 days ago
Be an early applicant

VIP Guest Relations Specialist

Hilton

Dubai
On-site
AED 60,000 - 120,000
4 days ago
Be an early applicant

Front Office Supervisor — Guest Experience Leader

AccorHotel

Ras Al Khaimah
On-site
AED 120,000 - 200,000
4 days ago
Be an early applicant

Guest Relations Host — Warm Welcome & Service Expert

Hilton

Dubai
On-site
AED 60,000 - 120,000
4 days ago
Be an early applicant

Guest Relations Specialist — Welcome & Service Excellence

Jobmaze FZ LLC

Dubai
On-site
AED 60,000 - 120,000
4 days ago
Be an early applicant

Front Office Supervisor: Guest Experience Leader

AccorHotels Middle East

United Arab Emirates
On-site
AED 120,000 - 200,000
5 days ago
Be an early applicant

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Head of Guest Relations & Service Excellence
Etihad Airways
Abu Dhabi
On-site
AED 120,000 - 200,000
Full time
6 days ago
Be an early applicant

Job summary

A leading airline in Abu Dhabi is seeking a Manager Guest Relations to oversee Guest Relations and Baggage Claims teams. This role involves developing customer care strategies, managing vendor performance, and coaching teams to deliver exceptional service. The ideal candidate will have a degree and at least 5 years of managerial experience in customer service. This position plays a key role in enhancing the customer experience and addressing guest complaints effectively.

Qualifications

  • Minimum 5 years’ experience in customer service or guest relations management.
  • Knowledge of baggage claims handling and aviation regulations is an advantage.

Responsibilities

  • Develop and implement Guest Relations and Customer Care strategy.
  • Manage outsourced vendor teams for Baggage Claims and Flight Disruption.
  • Coach and mentor Guest Relations department teams.
  • Support stakeholders on guest complaint resolution.
  • Oversee completion of team activities and manage escalations.

Skills

Customer service management
Team leadership
Stakeholder engagement
Performance evaluation

Education

Degree level education or equivalent
Job description
A leading airline in Abu Dhabi is seeking a Manager Guest Relations to oversee Guest Relations and Baggage Claims teams. This role involves developing customer care strategies, managing vendor performance, and coaching teams to deliver exceptional service. The ideal candidate will have a degree and at least 5 years of managerial experience in customer service. This position plays a key role in enhancing the customer experience and addressing guest complaints effectively.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.