VIP Guest Relations Specialist

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality brand in Dubai is seeking a Guest Relations Officer for Conrad Dubai. The ideal candidate will engage with VIP guests, ensuring exceptional service from check-in to check-out. Responsibilities include preparing for VIP arrivals, managing specialized room assignments, and maintaining high-quality guest amenities. Applicants should have experience in guest relations within hospitality, strong communication skills, and the ability to handle VIP guest needs efficiently. This role offers a unique opportunity to be part of a dynamic front office team.

Qualifications

• Guest relations experience in the hotel leisure and/or entertainment sectors.
• Proven ability to listen and respond to demanding Guest needs.
• Ability to maintain high quality standards for VIP guests.

Responsibilities

• Check the guest arrival reports in advance of VIP Guest check-in.
• Welcome and fulfill the check-in process of VIP Guests.
• Manage the Guest Relations Desk in the hotel lobby.

Skills

Calm efficient and organized

Excellent personal presentation

Exceptional levels of Guest service

Ability to multi-task

Computer literate

Professional manner

Guest relations experience

Conflict resolution

Cash handling experience

Job description

A leading hospitality brand in Dubai is seeking a Guest Relations Officer for Conrad Dubai. The ideal candidate will engage with VIP guests, ensuring exceptional service from check-in to check-out. Responsibilities include preparing for VIP arrivals, managing specialized room assignments, and maintaining high-quality guest amenities. Applicants should have experience in guest relations within hospitality, strong communication skills, and the ability to handle VIP guest needs efficiently. This role offers a unique opportunity to be part of a dynamic front office team.