Guest Relations Manager

Independent Food Company; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A UAE-based hospitality group is seeking a Guest Relations Manager to ensure that each guest enjoys an exceptional and memorable dining experience. The ideal candidate should have at least 2-3 years of experience in a Front Office or Guest Relations role, preferably in an international brand. Strong multilingual communication skills, a dedication to guest satisfaction, and proficiency in hospitality systems are essential. This role offers the opportunity to work closely with a restaurant team in an engaging environment.

Qualifications

• Minimum 2 to 3 years of experience in a Front Office or Guest Relations position.
• Experience in a Front Office supervisory role is preferred.
• Must be able to communicate effectively in English; Arabic is advantageous.

Responsibilities

• Ensure guests enjoy exceptional and memorable experiences.
• Support a welcoming and service-oriented atmosphere.
• Proactively address client needs to elevate the dining experience.

Skills

Multilingual communication

Guest satisfaction dedication

Complaint handling

Restaurant/Hotel operations knowledge

Proficiency in Microsoft Office

Education

Hotel Management degree

Tools

Hospitality computer systems

Job description

Driven by a passion for creating unique home-grown food concepts, The Independent Food Company is a UAE-based hospitality group behind the region’s most beloved brands - SALT, Parker’s, Somewhere, Public, Kumo, and Shalwa. Each concept is a testament to our commitment to innovative experiences, community connection, and high standards of service.

As a Guest Relations Manager, you will be responsible to ensure that each guest enjoys an exceptional and memorable experience that reflects our brand’s values and standards.

Working closely with the restaurant team, the Guest Relations Manager supports a warm welcoming, personalized and service-oriented atmosphere, proactively addressing clients’ needs and elevating the overall dining experience.

Key Requirements:

Education: Hotel Management degree is preferred.

Experience:

• Minimum of 2 to 3 years of experience in a Front Office or Guest Relations position, preferably in an international brand.
• Experience in a Front Office supervisory role.

Language and Communication Skills:

• Multilingual Ability: Must be able to work and communicate effectively in a multinational environment. English required, Arabic is an advantage.
• Additional Languages: Any additional language is a significant advantage.
• Communication: Excellent verbal and written communication skills are paramount.

Key Competencies:

• A strong dedication to guest well-being and satisfaction.
• Able to recognize and engage appropriately and pick up on hints to personalize and elevate the experience.
• Discrete and professional.
• Takes ownership in making decisions, prioritizing guest well-being. Excellent ability to handle complaints/requests politely and efficiently.
• Strong knowledge of Restaurant/Hotel operations, systems, and VIP welcoming protocols.
• Ability to train small groups and proactively coach team members on how to provide a personalized service that is genuine and builds brand loyalty.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and other hospitality computer systems.

Apply with your CV.