Guest Relations Manager Supervisory Level

Marriott Hotels Resorts; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Sharjah is seeking a Guest Relations Manager to oversee guest check-ins and enhance the overall guest experience. The ideal candidate will possess strong customer service skills and have at least one year of related work and supervisory experience. Responsibilities include managing guest check-ins, training staff, and ensuring adherence to company policies. This role requires effective communication and problem-solving abilities, ensuring high standards of service for guests.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins and verify guest identity.
• Assist management in training and motivating employees.
• Welcome and acknowledge guests; address service needs.

Skills

Customer service

Communication

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Guest Relations Manager

Process all guest check‑ins verifying guest identity and form of payment, assigning room and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key and verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests by contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid‑outs, and charges. Balance and drop receipts. Count and secure bank at the beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support the team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit or walk for an extended period of time. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

Required Experience

Manager