Front Office Supervisor — Guest Experience Leader

AccorHotel; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent hospitality brand in Ras Al-Khaimah is seeking an experienced Front Office Supervisor to ensure exceptional guest experiences and lead the front office team. Responsibilities include overseeing daily operations, training staff, managing guest complaints, and collaborating with departments for seamless service. Candidates should possess strong leadership skills, a hospitality-related education, and experience with Opera Cloud PMS. This role emphasizes communication and problem-solving in a dynamic environment.

Qualifications

• Minimum of 3 years of supervisory experience in hotel front office or similar role.
• Excellent communication and interpersonal skills.
• Flexibility to work various shifts, including nights and weekends.

Responsibilities

• Oversee daily front office operations and guest inquiries.
• Lead, train, and mentor front office staff.
• Handle guest complaints and ensure satisfaction.

Skills

Leadership

Customer service

Communication

Problem-solving

Multilingual (Arabic and English)

Education

Bachelor’s degree in Hospitality Management

High school diploma

Tools

Opera Cloud PMS

Microsoft Office suite

Job description

A prominent hospitality brand in Ras Al-Khaimah is seeking an experienced Front Office Supervisor to ensure exceptional guest experiences and lead the front office team. Responsibilities include overseeing daily operations, training staff, managing guest complaints, and collaborating with departments for seamless service. Candidates should possess strong leadership skills, a hospitality-related education, and experience with Opera Cloud PMS. This role emphasizes communication and problem-solving in a dynamic environment.