Turkish-Speaking Assistant Guest Relations Manager

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel group in Dubai is looking for an Assistant Guest Relations Manager fluent in Turkish to deliver exceptional service. Responsibilities include handling VIP guests, resolving complaints, and training staff. A bachelor's degree in Hospitality Management and 3-5 years of relevant experience are required. This full-time position involves flexible hours and offers a dynamic work environment focused on heartfelt hospitality.

Qualifications

• 3-5 years of experience in guest relations or customer service in luxury hotel
• Strong communication skills in Turkish and English
• Ability to work flexible hours, including weekends and holidays

Responsibilities

• Assist the Guest Relations Manager in daily operations
• Handle VIP guest arrivals, stays, and departures
• Resolve guest complaints promptly
• Coordinate with other departments to fulfill guest requests
• Train and mentor guest relations staff

Skills

Fluency in Turkish

Interpersonal skills

Problem-solving

Customer-focused mindset

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

Job description

A luxury hotel group in Dubai is looking for an Assistant Guest Relations Manager fluent in Turkish to deliver exceptional service. Responsibilities include handling VIP guests, resolving complaints, and training staff. A bachelor's degree in Hospitality Management and 3-5 years of relevant experience are required. This full-time position involves flexible hours and offers a dynamic work environment focused on heartfelt hospitality.