Guest Relations Manager

AccorHotel; Ras Al Khaimah; On-site; AED 100,000 - 130,000; Full time

Job summary

A leading hospitality group located in Ras Al Khaimah is seeking a full-time Guest Relations Manager. You will manage VIP services, address guest concerns, and lead a team to ensure high satisfaction scores. The ideal candidate has a degree in Hospitality Management and at least 3 years in guest relations or front office management. Join a creative environment with competitive pay and development opportunities.

Benefits

Competitive salary

Development opportunities

Qualifications

• Minimum 3 years in guest relations or front office management.
• Ability to manage VIP arrivals, departures, and special requests.
• Experience in supervising and training team members.

Responsibilities

• Manage VIP arrivals, departures, and special requests.
• Address guest concerns and resolve issues promptly.
• Supervise and train guest relations team members.
• Monitor guest satisfaction and feedback.

Skills

Interpersonal skills

Communication skills

Hospitality software proficiency

Education

Degree in Hospitality Management or related field

Job description

VIP Services: Manage VIP arrivals departures and special requests.

Guest Interaction: Address guest concerns and resolve issues promptly.

Team Leadership: Supervise and train guest relations team members.

Reporting: Monitor guest satisfaction scores and feedback trends.

Brand Standards: Ensure service delivery aligns with brand expectations.

Qualifications

• Degree in Hospitality Management or related field.
• Minimum 3 years in guest relations or front office management.
• Excellent interpersonal and communication skills.
• Proficiency in hospitality software systems.

What awaits you...

• The opportunity to join an international and innovative and fast-growing group committed not only to building new hotels but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

Remote Work

No

Employment Type

Full-time