Guest Relations Manager

AccorHotels Middle East; United Arab Emirates; On-site; AED 120,000 - 160,000; Full time

Job summary

A luxury hospitality group in the United Arab Emirates is seeking visionary managers for a new all-inclusive lifestyle destination in Ras Al-Khaimah. Responsibilities include managing VIP services, addressing guest concerns, and leading the guest relations team to ensure exceptional service. Ideal candidates must possess a degree in Hospitality Management, a minimum of 3 years of relevant experience, and strong communication skills. This role offers a competitive package with development opportunities.

Benefits

Competitive package

Development opportunities

Qualifications

• Minimum 3 years in guest relations or front office management required.
• Excellent interpersonal and communication skills needed.
• Proficiency in hospitality software systems is essential.

Responsibilities

• Manage VIP arrivals, departures, and special requests.
• Address guest concerns and resolve issues promptly.
• Supervise and train guest relations team members.
• Monitor guest satisfaction scores and feedback trends.
• Ensure service delivery aligns with brand expectations.

Skills

Interpersonal skills

Communication skills

Team leadership

Problem-solving

Education

Degree in Hospitality Management or related field

Tools

Hospitality software systems

Job description

Company Description

We are thrilled to unveil the upcoming launch of our newest all-inclusive luxury lifestyle destination in Ras Al-Khaimah. As we prepare to open doors to this exceptional property, we are seeking visionary managers to join our founding team. This is a rare opportunity to shape the guest journey from the ground up. If you are passionate about excellence, inspired by innovation, and driven to lead with purpose, we invite you to be part of this transformative chapter.

Job Description

• VIP Services: Manage VIP arrivals, departures, and special requests.
• Guest Interaction: Address guest concerns and resolve issues promptly.
• Team Leadership: Supervise and train guest relations team members.
• Reporting: Monitor guest satisfaction scores and feedback trends.
• Brand Standards: Ensure service delivery aligns with brand expectations.

Qualifications

• Degree in Hospitality Management or related field.
• Minimum 3 years in guest relations or front office management.
• Excellent interpersonal and communication skills.
• Proficiency in hospitality software systems.

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.