Front Office Supervisor: Guest Experience Leader

AccorHotels Middle East; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group is seeking a Front Office Supervisor in Ras Al-Khaimah, UAE. This role involves overseeing daily front office operations, leading staff, and optimizing guest experiences. Candidates should have supervisory experience in the hotel industry, strong leadership and communication skills, and proficiency in Opera Cloud PMS. The position requires flexibility to work various shifts and a customer-focused mindset. Join us to create exceptional experiences for our guests.

Benefits

Opportunities for professional growth

Diverse multicultural environment

Inclusive company culture

Qualifications

• Minimum of 3 years of supervisory experience in hotel front office.
• Proven leadership skills with the ability to motivate team members.
• Flexibility to work various shifts, including nights and weekends.

Responsibilities

• Oversee daily front office operations and guest services.
• Lead and mentor front office staff to maintain high service standards.
• Manage guest requests and complaints promptly and professionally.

Skills

Leadership

Customer focus

Communication skills

Problem-solving

Attention to detail

Multilingual (Arabic and English)

Education

High school diploma

Bachelor's degree in Hospitality Management

Tools

Opera Cloud PMS

Microsoft Office suite

Job description

A leading hospitality group is seeking a Front Office Supervisor in Ras Al-Khaimah, UAE. This role involves overseeing daily front office operations, leading staff, and optimizing guest experiences. Candidates should have supervisory experience in the hotel industry, strong leadership and communication skills, and proficiency in Opera Cloud PMS. The position requires flexibility to work various shifts and a customer-focused mindset. Join us to create exceptional experiences for our guests.