Job Description: Client Success Manager
About us: AuditorsDesk is a cloud-based e-auditing software to assist audit firms and audit teams conduct more efficient end-to-end audits by using audit automation.
AuditorsDesk solves the audit risk & compliance issues faced by auditors. It creates a digital workspace, that helps firms to produce paperless audits. Using our audit management software one can led to smarter business insights. Make more effective and data-driven decision-making.
Job Overview: The Client Success Manager will play a pivotal role in our client delivery process, ensuring the seamless execution of projects and the highest level of satisfaction among our clients. This multifaceted role requires a blend of business development, client management, with a focus on delivering exceptional customer service.
Job Locations: Dubai *(Prefer only Indian candidates)
Employment Type: Permanent
Compensation: Best fit as per industry standard
Responsibilities- Business Development:
- Identify new business opportunities and potential clients through market research and networking efforts.
- Collaborate with the internal teams to develop strategies for acquiring new clients and expanding our market presence.
- Actively engage in lead generation activities, email outreach, and attending industry events.
- Client Management:
- Serve as the primary point of contact for assigned clients, fostering strong relationships, and understanding their unique needs and objectives.
- Conduct regular check-ins with clients to assess satisfaction levels, address concerns, and identify opportunities for upselling or cross-selling additional products or services.
- Coordinate with internal teams to ensure timely delivery of products, resolve any issues or discrepancies, and exceed client expectations.
- SaaS Product Expertise:
- Develop a deep understanding of our SaaS products and services, including their features, functionalities, and benefits to clients.
- Provide product demonstrations and training sessions to clients, ensuring they fully understand how to utilize our offerings to achieve their goals.
- Act as a subject matter expert on our SaaS products, offering insights and guidance to both clients and internal teams.
- Audit/Commerce Background:
- Utilize audit and commerce background to analyse client requirements and recommend appropriate solutions.
- Leverage commerce expertise to identify opportunities for process improvement and efficiency gains within client organizations.
- Customer Relations:
- Proactively address client inquiries, concerns, and requests in a timely and professional manner, demonstrating a commitment to exceptional customer service.
- Work closely with the customer support team to resolve escalated issues and ensure a positive resolution for the client.
- Solicit feedback from clients to identify areas for improvement and inform product development efforts.
Qualifications
- Bachelor's degree in business administration, Commerce, or related field.
- Proven experience in business development, client management, and customer relations, preferably in a SaaS or technology-driven environment.
- Understanding of audit processes and commerce principles, with the ability to apply this knowledge to client engagements is a plus.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
- Highly organized and detail-oriented, with the ability to manage multiple projects and priorities simultaneously.
- Proficiency in Microsoft Office suite.
- Ability to work independently and collaboratively within a team environment.
- Note: Immediate joiners will be given preference. Only shortlisted candidates will be contacted for interviews.
Skills: customer service,commerce background,saas,microsoft office suite,business development,saas product expertise,audit processes,client management,interpersonal skills,client delivery,communication skills