Customer Service jobs in Germany

Who we are Our Hotels We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family we will support your development by nurturing your personality creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity.
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Reference Hotel

The Lana Dorchester Collection

Division & Department

Engineering Engineering & Maintenance

Job Title

Engineering Coordinator

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and submitting your application please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as an Engineering Coordinator you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends but also through our awardwinning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.

What youll get

As an Engineering Coordinator at The Lana Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• Worldclass Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What youll do

Youll love what you do and take pride in delighting our guests:

• You will be responsible for the Engineering Departments administrative support and for the efficient communication with other hotels departments as well as with subcontractors and other business partners. Execute office administrative work and assist the Director of Engineering to organize the day to day meetings and planning the maintenance of the hotel facilities and all its equipment. Assist the engineering team for all administrative work to ensure our guests receive nothing but the best experience.
• Youll also perform general office duties to support the Engineering (e.g. filing sending emails typing faxing and copying). Prepare documents Promote awareness of brand image internally and externally. Coordinate with other departments subcontractors and other business partners in order to respond to requests and resolve maintenance issues.
• Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As an Engineering Coordinator youll have the opportunity to bring these to life and continue to create our legacy.
• You will comply with the departmental/corporate SOP & LSOP. Will ensure implementation of Dorchester Collection Policies Standards and Procedures in relation to Engineering fairly and consistently. Will be aware of all existing departmental job safety analysis and strive to work in an accidentfree manner and to create a safe working environment for self and for others.

The items shared are the essence of a day in the life of an Engineering Coordinator but well make sure you are provided with specifics on how we care for our hotel.

What youll bring

• Youll bring your unique personality and passion to the role and the team. University graduate preferably with a major in English.
• Three years experience in administrative work.
• At least two years secretarial experience or an equivalent combination of education and experience. Hotel experience in 5 Star luxury international brand is preferred. PreOpening experience is preferred.
• You have a talent for Handson experience in all operational areas of departmental administration. Proficient in Microsoft Office applications operations and able to translate them. Experience in purchasing and inventory processes and systems. Human resource management skills e.g. recruitment performance management. Ability to meet deadlines and to prioritize and organize work assignments in an environment with multiple interests. Ability to handle complex and confidential information with discretion. Excellent interpersonal and communication skills; able to represent the property in the community.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

Job Location

United Arab Emirates

Location

Dubai

Required Experience:

IC