Customer Service Advisor - (Bilingual- English/ Russian)

Concentrix; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading customer service provider in Dubai is seeking a Customer Service Advisor (Bilingual - English/Russian). The role involves handling inbound customer calls, providing solutions, and participating in outbound programs. The ideal candidate has at least 1 year of customer service experience and is proficient in MS Excel. This full-time position offers a dynamic work environment with a focus on quality interaction and support.

Qualifications

• Min. 1 year call center/customer service experience.
• Fluent English (B2 Level+) and Russian speaker.
• Good interpersonal skills.
• Competent in PC use.

Responsibilities

• Receive inbound calls from customers.
• Provide high-quality answers to enquiries.
• Identify customer problems and solutions.
• Participate in outbound calling programs.

Skills

Bilingual English/Russian

Good communication skills

MS Excel proficiency

Customer service experience

Education

Graduate preferred

Job description

Job Title:

Customer Service Advisor - (Bilingual- English/ Russian)

Job Description

This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

Essential Functions/Core Responsibilities

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.

• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate

• Identify and maximize selling and cross-selling opportunities.

• Identify customer problems and offer appropriate solutions.

• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.

• Participate in Outbound calling programs and other projects and activities when required.

• Handling projects and tasks whenever required and asked by the management.

• Perform customer transactions accurately and in an efficient manner.

Required Education, Skills and Qualifications

• Min. 1 year call center / customer service experience preferably within real estate sector.

• A bilingual fluent English (B2 Level+) and Russian speaker.

• Good communication and interpersonal skills.

• Competent use of PC, must be good at MS Excel formulas.

• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.

• Cheerful personality, always with a smile.

• Empathetic, patient and courteous in approach.

• Pleasant telephone etiquette and someone who loves to speak over the phone.

• Presentable with a positive, proactive and professional approach.

• Tolerance for repetitive work in a fast-paced, high production work environment.

• Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.

• Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ARE Dubai - Property# BCB2 515, Dubai CommerCity

Language Requirements:

Time Type:

Full time

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