Shift Operations Lead — Fulfillment & Process Optimization

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global e-commerce leader in Dubai is seeking an Operations Supervisor to oversee shift management in their fulfillment centers. Responsibilities include ensuring safety and customer service quality, managing and training associates, and optimizing logistics processes. The ideal candidate should have a high school certification and experience in team management, with a focus on safety and performance metrics. This role offers a dynamic work environment with challenges each day.

Qualifications

• UAE National with family book.
• Experience managing teams is preferred.
• Experience with planning, performance metrics, and process improvement is a plus.

Responsibilities

• Create a safe working environment by identifying safety opportunities.
• Manage and train Associates to deliver best customer service.
• Ensure fulfillment of customer orders per quality and safety guidelines.
• Provide shift-related information to management and operators.
• Adjust labor allocation throughout shifts to meet forecasts.
• Engage with other departments to address performance issues.
• Solve logistics challenges through data analysis and process optimization.

Skills

Team management

Safety awareness

Data analysis

Process optimization

Education

High school certificate or equivalent

Job description

A global e-commerce leader in Dubai is seeking an Operations Supervisor to oversee shift management in their fulfillment centers. Responsibilities include ensuring safety and customer service quality, managing and training associates, and optimizing logistics processes. The ideal candidate should have a high school certification and experience in team management, with a focus on safety and performance metrics. This role offers a dynamic work environment with challenges each day.