Non-Phone Customer Service Representative – Remote

Mashreq Bank; Remote; AED 183,000 - 258,000; Full time

Job summary

A remote customer service provider is seeking a detail-oriented Non-Phone Customer Service Representative. This role involves responding to inquiries via email and chat, ensuring a high-quality customer experience without handling phone calls. Ideal candidates should possess excellent written English skills and the ability to multitask. Flexible working hours and opportunities for career growth are offered. Remote work allows for a great work-life balance while maintaining customer satisfaction.

Benefits

100% remote work

Competitive compensation

Flexible work schedules

Training and ongoing support

Opportunities for career growth

Qualifications

• Previous experience in customer service is preferred but freshers can apply.
• Comfortable working independently in a remote environment is essential.
• Experience with CRM systems or chat support tools is a plus.

Responsibilities

• Respond to customer inquiries through email and chat.
• Resolve customer issues efficiently.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams on complex issues.

Skills

Excellent written English communication skills

Strong typing and data entry accuracy

Ability to multitask

High level of professionalism

Basic computer literacy

Job description

Job Summary

Houston Skilled Consultancy is seeking a detail-oriented and customer-focused Non-Phone Customer Service Representative to join our growing remote team. This role is ideal for individuals who excel in written communication and enjoy resolving customer inquiries through digital channels such as email, chat, and ticketing systems. As a key point of contact, you will ensure a seamless customer experience while maintaining high service quality standards—without handling phone calls.

Key Responsibilities

• Respond to customer inquiries via email, live chat, and online support platforms in a timely and professional manner
• Resolve customer issues by providing accurate information, guidance, and follow-up support
• Process service requests, complaints, and feedback efficiently while ensuring customer satisfaction
• Maintain detailed and accurate records of customer interactions in CRM systems
• Collaborate with internal teams to escalate and resolve complex issues when required
• Follow company policies, procedures, and quality standards consistently
• Meet productivity, accuracy, and response-time targets

Required Skills and Qualifications

• Excellent written English communication skills
• Strong typing and data entry accuracy
• Ability to multitask and manage multiple customer queries simultaneously
• High level of professionalism, patience, and problem-solving ability
• Comfortable working independently in a remote environment
• Basic computer literacy and familiarity with online tools and platforms

Experience

• Previous experience in customer service, virtual assistance, or online support is preferred
• Freshers with strong communication and technical aptitude are encouraged to apply
• Experience with CRM systems, helpdesk software, or chat support tools is an advantage

Working Hours

• Flexible remote working hours depending on project requirements
• Full-time and part-time shifts may be available
• Rotational shifts may apply to support global customers

Knowledge, Skills, and Abilities

• Strong attention to detail and organizational skills
• Ability to learn new systems and processes quickly
• Customer-centric mindset with a proactive approach
• Ability to work under minimal supervision while meeting deadlines
• Basic understanding of customer service best practices

Benefits

• 100% remote work – work from home
• Competitive compensation based on experience and performance
• Flexible work schedules promoting work-life balance
• Training and ongoing support provided
• Opportunities for career growth and skill development
• Inclusive and supportive virtual work environment

Why Join Houston Skilled Consultancy

At Houston Skilled Consultancy, we believe in empowering talent by offering flexible remote opportunities and a culture of continuous learning. You will be part of a professional team that values performance, integrity, and customer satisfaction. This role offers a great entry point into the remote workforce with long-term career potential.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume along with a brief cover letter highlighting their suitability for a remote, non-phone customer service role. Shortlisted candidates will be contacted for the next steps in the selection process.