Account Manager II (Remote)

Core Code io; Remote; AED 15,000 - 25,000; Full time

Job summary

A dynamic tech company in Abu Dhabi is looking for an experienced Account Manager to ensure customer satisfaction and foster client relationships. The role involves communicating effectively with clients, building strong connections to retain and grow the customer base, and collaborating with internal teams to meet client needs. The ideal candidate will be adept at resolving issues and analyzing consumer behavior data, contributing to an improved customer experience.

Qualifications

• Experience in managing client relationships effectively.
• Strong communication skills required to address client needs.
• Ability to analyze consumer behavior data.

Responsibilities

• Communicate with clients to understand their needs.
• Build relationships to maintain and acquire customers.
• Collaborate with teams to ensure customer requests are met.
• Resolve complaints and track processes effectively.

Skills

Client relationship management

Communication

Data analysis

Job description

A successful should be flexible enough to handle a variety of duties that pertain to your firm and clients. Their main responsibility is to make sure a company’s customers are happy, so they continue to do business with the organization. Here are some specific daily duties you may wish to include in your Account Manager job description:

• Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed
• Building strong client relationships to maintain old business and acquire new customers
• Collaborating with various internal departments to ensure they fulfill all customer requests
• Resolving complaints and keeping track of all processes that pertain to the client’s desires
• Acting as the client’s representative in a firm to ensure their demands are met with a focus on improving the customer experience
• Collecting and analyzing data concerning consumer behavior to understand changing needs
• By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.