Client Service Executive

. Crane Worldwide Logistics .; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics company in Dubai is seeking a Client Service Executive to receive and respond to client inquiries, handling orders and resolving issues related to delivery and service. This position requires a High School Diploma or GED and offers a dynamic working environment where problem-solving and client service skills are essential. Candidates with 0-2 years of relevant experience are encouraged to apply as they will engage with a diversity of logistics challenges.

Qualifications

• 0-2 years experience as assembly line lead.

Responsibilities

• Responds to orders, general client inquiries, invoice questions, and client complaints.
• Resolves issues with orders, delivery dates, or service.
• Determines the cause of client complaints and finds best solutions.

Skills

Client Service skills

Quality Focus

Problem Solving

Freight Forwarding Knowledge

Documentation Skills

Listening

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our clients logistics challenges.

The Client Service Executive receives and responds to client inquiries and requests.

Essential Job Functions

• Responds to orders general client inquiries invoice questions and client complaints.
• Resolves issues with orders delivery dates or service.
• Resolves the clients complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Other duties as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Job may require extended sitting or standing use of standard office equipment.

Other skills/abilities

• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task.

Education Requirements

• High School Diploma or GED.
• 0-2 years experience as assembly line lead.

Certifications and Licences

• Professional certification may be required in some areas.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.