Customer Service Advisor à Émirats arabes unis

Empresas : Meliá Hotels International

Located in the iconic Opus by Omniyat, ME Dubai is the first ME by Meliá hotel in the Middle East and the only hotel in the world designed inside and out by the late Dame Zaha Hadid. Nestled in the heart of the Burj Khalifa district, ME Dubai features 93 rooms and suites, with Central Cosmo Tapas and Bar as its signature F&B outlet.

As an AURA Host, you are the face and spirit of the ME brand, delivering exceptional and personalized guest experiences through proactive service, cultural insight, and deep brand knowledge. You stay updated on city trends, events, and hotel operations to anticipate guest needs, coordinate VIP experiences, and uphold the highest standards of guest relations. As an AURA Host, you ensure a vibrant atmosphere throughout the property, maintain constant guest engagement, and act as a key liaison between departments. You embody the brands mission and values, contribute to a positive team dynamic, and support continuous improvement through feedback, quality audits, and service excellence.

• Be the face and spirit of the ME brand by delivering exceptional and personalized guest experiences through proactive service and cultural insight.
• Stay updated on city trends, events, and hotel operations to anticipate guest needs and coordinate VIP experiences.
• Uphold the highest standards of guest relations and act as a key liaison between departments to maintain a vibrant atmosphere and constant guest engagement.
• embody the brand's mission and values, contribute to a positive team dynamic, and support continuous improvement through feedback, quality audits, and service excellence.