Customer Service Advisor jobs in Spain

• Coordinate client training events globally by accurately assessing course prerequisites against client qualifications, ensuring course availability, and clearly communicating client expectations to the training department.
• Manage client and company retention within the designated territory to optimize revenue.
• Assist the Regional Sales Manager with pricing agreements, update pricing on relevant portals, and confirm the availability of valid contracts prior to course bookings.
• Ensure timely collection of payments for customers on a cash-on-delivery basis.
• Promote a collaborative and positive team environment to guarantee client satisfaction by providing support to team members as needed.
• Organize visas, Marhaba services, tickets, and hotel accommodations for clients as specified in the contract.
• Respond to client inquiries promptly and professionally.
• Ensure accurate client data updated in the internal systems.
• Schedule recurring training events and follow up to ensure their completion.
• Promote additional training courses that enhance the overall client training experience.
• Oversee client training events until completion and deliver exceptional customer service.
• Convey payment terms to clients and aid in the collection of payments including assisting with client check-ins.
• Proactively ensure the fulfillment of the company's sales strategy and objectives, maintaining motivation and a strong focus on key targets while striving to exceed those goals on a weekly, monthly, and quarterly basis.
• Engage in prospecting for new clients as necessary.
• Surpass client expectations through outstanding service, effective communication, and diligent account follow-up.
• Build and sustain proactive, positive relationships with clients within a designated territory through direct personal interactions.
• Coordinate training commitments with the Training Services Department to deliver tailored training solutions for clients.
• Monitor training events to ensure successful execution and provide customer service as needed, fostering a collaborative and positive team environment to guarantee client satisfaction.

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