Strategic SME Client Manager: Growth & Retention (GCC)

Cigna; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global health services provider is looking for a seasoned SME Client Manager to manage a portfolio of clients in Dubai. You will ensure high client satisfaction, oversee renewals, and identify growth opportunities. Ideal candidates possess strong interpersonal skills, CRM proficiency, and a knack for negotiation. This role offers a chance to significantly impact client relationships in a dynamic environment.

Qualifications

• Strong interpersonal, communication, and relationship-building skills.
• Ability to plan ahead and anticipate client needs.
• Skilled in influencing outcomes and negotiating effectively.

Responsibilities

• Own and manage a book of SME clients.
• Lead the annual renewal process and negotiate terms.
• Conduct regular strategic meetings with brokers and clients.
• Handle escalated issues from partners and clients.
• Stay informed on GCC compliance requirements.
• Identify upsell or cross-sell opportunities.
• Maintain accurate client records in Salesforce.

Skills

Interpersonal skills

Communication skills

Negotiation skills

Time management

Problem-solving

CRM systems knowledge

Microsoft Office proficiency

Tools

Salesforce

Microsoft Office

Job description

A global health services provider is looking for a seasoned SME Client Manager to manage a portfolio of clients in Dubai. You will ensure high client satisfaction, oversee renewals, and identify growth opportunities. Ideal candidates possess strong interpersonal skills, CRM proficiency, and a knack for negotiation. This role offers a chance to significantly impact client relationships in a dynamic environment.