Customer Relationship Manager jobs in United Arab Emirates
Entry-Level Customer Support Analyst – Aviation
Mashreq Bank
Accounting-Savvy Customer Service Representative
Caliberly
Strategic Key Account Manager – Maritime Growth, Dubai
DNV
Strategic National Accounts Manager – Hospitality & F&B
Ecolab
Discover more opportunities than anywhere else. Find more jobs nowDubai B2B Diesel Fuel Sales Executive — Depot
Talent Bridge HR Consultancy Dubai
Connect with headhunters to apply for similar jobsRelationship Manager- Employee Banking
First Abu Dhabi Bank
UHNW Wealth Relationship Manager | Private Banking
The Ultima World (DIFC)
Kids' Parties Animator / Host in an Art Studio - Wild Paint House
Talent Pal
Strategic Events Sales Manager: Grow Key Accounts
Millennium Plaza Downtown Hotel
Leasing and sales consultant
Al Nibras Al Malaki Real estate
Strategic Banking & Client Relations Lead
Alakai Financial Brokers
Account Executive-Workforce Solutions
Transguard Group
Host-Style Bartender Crafting Memorable Guest Experiences
Marriott Hotels Resorts
Customer Service Representative
Job summary
A customer-focused company in Dubai seeks a Customer Service Representative to ensure high levels of customer satisfaction. Responsibilities include handling inquiries, resolving issues, and documenting interactions. Candidates should have over 3 years of call center experience and strong communication skills. This role operates onsite, emphasizing outstanding service for valued customers.
Qualifications
- Minimum 3 years of call center experience.
- Ability to remain calm and professional under pressure.
Responsibilities
- Answer incoming customer calls and respond to queries.
- Resolve customer complaints and ensure satisfaction.
- Document interactions and update information.
Skills
Tools
As a Customer Service Representative, you will play a key role in ensuring the highest level of customer satisfaction by handling a variety of customer inquiries and resolving issues efficiently. As part of our team in Dubai, you'll work in an ONSITE environment focused on providing outstanding service to our valued customers.
- Answer incoming customer calls and respond to queries via Whatsapp, Email, etc. in a professional manner
- Provide accurate information about products, services, or order status
- Resolve customer complaints and follow up to ensure complete satisfaction
- Document customer interactions and update relevant information
- Collaborate with internal teams to find solutions for customers' needs
- Maintain high-quality standards in customer service at all times
- Adhere to company protocols and performance metrics
- Minimum 3 years of call center experience
- Fluency in English, both spoken and written
- Excellent multitasking abilities
- Keen attention to detail in all aspects of work
- Strong interpersonal and communication skills
- Ability to remain calm and professional under pressure
- Experience in the UAE market
- Knowledge of CRM software and call center technologies
- Previous experience in the retail or e-commerce sector
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.