Account Executive-Workforce Solutions

Transguard Group; United Arab Emirates; Remote; AED 120,000 - 200,000; Full time

Job summary

A leading staffing solutions provider in UAE is seeking an experienced Account Executive. You will oversee the delivery of HR services to key accounts, ensuring exceptional service quality. The ideal candidate has at least 2 years of HR outsourcing experience, strong problem-solving skills, and proficiency in English. This role includes managing payroll, invoicing, and client relationships to optimize service delivery. Flexible work arrangements are available.

Qualifications

• Minimum 2 years of HR outsourcing experience in a client-facing role.
• Strong proficiency in written and spoken English.
• Experience with payroll processing and invoicing.

Responsibilities

• Act as the main point of contact for HR services to key accounts.
• Manage account administration for payroll and invoicing.
• Identify new business opportunities within existing accounts.

Skills

HR outsourcing experience

Problem-solving skills

Teamwork and collaboration

Proficiency in English

Customer service

Tools

SAP Ariba

Oracle

Salesforce

Job description

We are currently recruiting for an Account Executive tojoin our Workforce Solutions team in our HQ, located in DAFZA, Dubai Airport Free Zone.

Scope:

Responsible for acting as the day-to-day/ point of contact for the delivery of HR services to the assigned key account, working with the Account Workforce Solutions. Ensure the customers' expectations are exceeded with exceptional service delivery standards, ensuring all operations are in line with the standard operating procedures.

• Manage Account Administration team to ensure accurate and on-time payroll processing and invoicing is completed monthly.
• Responsible for contract profitability, identify negative and positive impacts and implement actions to ensure optimal profitability is achieved.
• Basic understanding of revenue and costing to be able to draft costing sheets.
• Identifying new business opportunities within existing accounts and pitching additional services to clients.

Customer

• Draft, review and negotiate client contracts, annexures and addendums under the supervision of Account manager.
• Developing and maintaining relationships with clients to understand their staffing needs to provide tailored solutions, and meeting clients regularly.
• Provide excellent customer service by ensuring day-to-day operations are delivered within the agreed timeframes, sharing updates/trackers while following internal processes and compliance.
• Work closely with support teams to ensure the smooth delivery of the following HR services to the end client; recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing and ad hoc HR requests.

Process

• Understand and coordinate the day-to-day running and maintenance of each account; this includes Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and establish / monitor Key Performance Indicators (KPIs) for the contracts.
• Liaise with WFS HR Admin team for new hirings, offer/employment contract issuance, visa renewals, medical insurance, ad hoc request, visa cancellations, passport and residence visa expiry and keep close attention to their immigration status and potential absconders.
• Liaise with Payroll team for salary and full & final processing as per agreed timelines.
• Keeping up to date with industry trends and competitor activities to stay ahead in the market.
• Problem solving for any issues which may arise or any areas of potential risk and highlight to Line Manager as necessary.
• Solution orientated and ability to provide insights into continuous improvements for smother workflow.
• Participate in Continuous improvement initiatives to bring efficiency and savings.

Selection Criteria

• 2 years of HR outsourcing experience in a customer-facing role.
• Written and verbal proficiency in English is essential.
• Strong problem-solving skills
• Experience with issuing quotations, tracking purchase orders, payroll, and invoicing.
• Teamwork and collaboration experience essential
• Ability to take direction and apply processes into day-to-day activities.
• Experience in SAP Ariba, Oracle, and/or Salesforce would be an advantage.
• Additional languages are beneficial.
• Valid UAE driver’s license and own car would be an advantage.

About Us

Offering flexible solutions for all the UAE’s staffing needs since 2001, Transguard Group is the region’s most trusted expert in facilities management, security, cash services, white-collar staffing and more. As the region’s leading service provider, our expertise is in supplying our clients with the right people and best solutions precisely when and where they’re needed.