Customer Support & Operations Specialist

FedEx; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global logistics company in Abu Dhabi is looking for a Customer Support representative. The role includes managing customer inquiries, handling complaints, and ensuring compliance with processes. Ideal candidates will possess strong communication and problem-solving skills, and have a commitment to providing excellent service. Join a diverse and inclusive workforce with growth opportunities.

Qualifications

• Responsible for completion of defined processes ensuring accuracy and compliance.
• Identifies anomalies and resolves them based on rules.
• Escalates complex issues to senior team members.

Responsibilities

• Customer support and hub operations assistance.
• Case management and service recovery.
• Handling inquiries and complaints.

Skills

Interpersonal Skills

Written & Verbal Communication Skills

Team Working Skills

Microsoft Office & PC Skills

Problem Solving Skills

Job description

A leading global logistics company in Abu Dhabi is looking for a Customer Support representative. The role includes managing customer inquiries, handling complaints, and ensuring compliance with processes. Ideal candidates will possess strong communication and problem-solving skills, and have a commitment to providing excellent service. Join a diverse and inclusive workforce with growth opportunities.