Customer Care Representative jobs in United Arab Emirates

Mövenpick Resort Al Marjan Island is a 5 star resort in Ras Al Khaimah, built beside 300M of soft sand beach. The property features 418 rooms and suites with sea views, six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year‑round Kids Club for a dynamic holiday destination.

Job Description

Sales Manager

Are you a dynamic and results‑driven Sales Manager with a passion for delivering exceptional guest experiences and creating unforgettable stays? If you thrive in a fast‑paced environment and love to connect with people, we have the perfect opportunity for you!

• Implement all sales activities and maximize business opportunities
• Drive, manage and maintain robust, positive relations with all travel trade key accounts and business partners
• Generate and maintain customers of travel trade segment through various sales activities (face to face sales calls, telephone calls, entertainment)
• Maintain a high level of exposure for the hotel through direct sales, telephone, fax, and written communications
• Ensure comprehensive and complete coverage of own portfolio covering all departments and accounts’ management for a comprehensive client servicing, achieving targets and maximum productivity
• Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients
• Plan sales trips or attend trade shows and exhibitions under the direct approval and guidance of the DOSM and where applicable in coordination with International Sales Offices
• Arrange site inspections of hotel and host Fam trips
• Attend major travel functions and promotional events (i.e. trade shows) and promote sales (rooms, catering and other facilities and services) for the hotel
• Maintain a full working knowledge of the IT support tools used in the world of sales today, including sales‑specific software, the property PMS, and the Microsoft Office toolset

As our Sales Manager, you will spearhead the development and execution of our sales strategy, fostering strong, lasting relationships with our clients and driving business growth. Your innovative approach will help us create unique and memorable experiences, ensuring every detail is executed flawlessly.

• Will be based in our Dubai office
• At least 3–5 years sales experience in a 5‑star hotel with at least 1 year managerial role
• Bachelor’s degree in any related field
• Good command of spoken and written English
• Excellent computer skills (Microsoft Word, Excel, Outlook Express, Internet, e‑mail)
• Positive attitude with excellent interpersonal skills and strong leadership
• Previous experience in Sales – Leisure is essential

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Opportunity to make a difference through Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit careers.accor.com/

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