Call Center Supervisor jobs in United Arab Emirates

Cigna is a leading global health services provider dedicated to helping people improve their health wellbeing and sense of security.

Cigna Internationals Global Individual Health (GIH) business is a leader in providing international health insurance to expatriates and other globally mobile individuals. With our continuing global expansion an excellent opportunity has arisen within Broker Sales for a Team Senior.

Reporting directly to the Global Broker Sales Team Manager you will assist in leading the Broker Sales Team (circa 10 FTE. The team are responsible for maintaining Cignas focus on Multi Channel (Broker) Sales and driving Customer Centricity as well as overall efficiency across the various business functions.

The post holder will be responsible for driving and monitoring of all aspects of sales delivery from the team being accountable for overall quality quantity and timeliness of work outputs and levels of Broker satisfaction. Key to the role will be the implementation of new methodologies and helping to drive processes and system improvements and sales reporting in order to drive sales while ensuring the delivery of industry leading sales and relationship management.

This role will involve deputising for the Broker Sales Team Manager and being the key point of contact for the Broker Sales team in their absence. It is expected that the role will also provide a key point of contact for the on site Broker Support Team if required.

• To drive a Sales culture within a target based team and assist in the delivery of business Sales targets
• To ensure call metrics such as outbound calls and outbound call campaigns are delivered in accordance with business requirements
• To assist in recruitment of team members to maintain a full complement of resource at budgeted levels
• To assist in training and development in line with agreed objectives and
• Assist in staff 121s under the performance review process
• Engage motivate and inspire individuals by creating a coaching environment to bring lesser achievers closer to the standards of the best performers
• To motivate and monitor output of the individuals and team collectively to achieve agreed work output targets covering productivity quality and Broker satisfaction
• To develop effective relationships and communications with internal and external customers to ensure a seamless delivery of service and support the Broker regional sales teams to deliver sales targets. Actively encourage all team members to do likewise
• To provide meaningful accurate reporting and update information in line with formats and timescales agreed with the Broker Sales Team Manager.
• To anticipate potential sales problems and elevate accordingly ensuring remedial action is taken before these become visible to/affect Brokers and customers directly
• To carry out other adhoc tasks as required to meet business needs

• People management and development experience.
• Proven track record of delivering sales targets within the Broker Sales Team
• Proven trackrecord of meeting customer needs within a fast paced service industry.
• Practical experience within the insurance industry.
• Experience in documenting and continuously improving processes and procedures.
• Experience of monitoring and measuring workload.
• Define and deliver initiatives and projects that deliver sales performance financial efficiency or customer centricity enhancements.

• Excellent oral and written communication skills
• Leadership skills to motivate and develop others.
• Sound analytical skills and ability focus on detail
• Customerfocused and actionorientated.
• Ability to identify and manage potential problems.
• Proficient in the use of Spreadsheets wordprocessing and associated office IT Skills.
• Selfmotivated with confidence to use own initiative and to innovate.

• Business Acumen
• Conflict Management
• Creativity
• Assessing talent
• Motivating others
• Managing & measuring work

The shift pattern for this role will be between 8am and 8pm so full flexibility on hours from Monday to Friday will be required.

Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.