Business Operations Manager jobs in United Arab Emirates

Reporting to the Herms Perfume & Beauty Middle East, India and Africa Managing Director and working closely with the Headquarters Operations teams based in France, your role as Business & Operations Manager Middle East, India and Africa is to oversee all key aspects of Operations for the regional business. You will actively contribute to the construction and deployment of the regional operational strategy by monitoring forecasts, product availability management, business tracking and budget preparation.

This is a permanent contract, the position is based in Dubai in our Middle East, India and Africa Regional office.

As a true Business Partner, you will evolve within a dynamic and growing area, comprising more than 52 local markets, 23 agents and 26 Travel Retail operators.

You will have daily interactions with the Middle East, India and Africa Regional and COP (UAE, Qatar and Kuwait Business Unit) operational teams: Commercial, Retail, Marketing, Finance, Training...

As well as with all the different Central Operations/Supply Chain departments based in France: Operations, Planning, Client Services, Information systems

1. Operations

• Lead forecast process in conjunction with the Commercial Team:
• Build accurate forecasts for new product launches, promotional and one-shot items for the full scope through:
• Preparation of the forecast files
• Challenge of the market forecasts
• Consolidation and final review / recommendation with MD
• Submission to HQ

• Ensure preparation and data accuracy during meetings with HQ teams
• Prepare and maintain H-Track file at all times with bi-yearly update
• Share MEIA Demand by Line / Olfaction for our best estimate plan and budget
• Track on quantity gaps between HQ forecasts and our best estimate and adjust
• Defend MEIA needs with all HQ counterparts

• Centralize, summarize and provide information to customers and sales force (update on products, update on availability dates, change in formula of a product, unexpected out of stock.)

• Checking that all novelties are well ordered by each client in accordance with the forecasts calendar
• Flagging under and over consumption and challenge the team
• Communicating all cancelled/delayed SKUs and other changes
• Monitoring the monthly postponement process if needed in DCSP or release of forecasts

• Build Turnover by line and POSM by client budget (budget of the year and B+2 = twice a year), making sure it is aligned with the turnover by region
• Make sure budget preparation files are easily consolidated with finance files

• Elevate existing Power BI dashboards to track and follow up Forecasts and POSM consumption and propose new dashboards
• Drive process improvements and operations efficiency in order to support business evolution (growth of business, new tools, new projects) with a focus on higher consistency with finance team files for streamlined consolidation

• Proven minimum 5-year work experience in both finance and operations field is a must

• Strong analytical, and interpersonal skills to effectively interact with all teams and areas of the business
• Excellent organizational and multitasking skills. Lots of rigor.
• Computer tools (Excel & Powerpoint are a must have / VBA is a plus / Power BI is highly recommended)
• Solution-oriented and strong attention to details
• Entrepreneurial, driven and deadline-oriented
• Accountable and reliable
• Fluency in English, French is a plus