Senior Manager, Operations

noon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading digital marketplace company in Dubai seeks a Senior Manager of Operations to design and scale the operational backbone of its B2B marketplace. This hands-on role demands 5-7 years of experience in operations and a strong understanding of complex order flows. Ideal candidates thrive in fast-paced environments and excel in process optimization. Join and make a real impact in shaping operations and customer satisfaction.

Qualifications

• 5-7 years of experience in operations, supply chain, or marketplace businesses.
• Experience managing complex order flows, preferably in B2B or large-scale e-commerce.
• Strong understanding of operational KPIs and process optimization.

Responsibilities

• Build and own end-to-end operational workflows across the order lifecycle.
• Design processes for B2B-specific use cases such as bulk orders and RFQs.
• Collaborate closely with Product, Logistics, Finance, and Seller teams.

Skills

Operations management

Supply chain optimization

Data-driven decision making

B2B marketplace experience

Job description

About noon

Noon is building the Middle East’s most powerful ecosystem of digital products and services: fast, scalable, and deeply customer‑centric. Our mission is simple: deliver to every door, every day. We imagine, build, and scale new businesses that create real commercial value and push noon’s ecosystem forward. If you’re wired to build from scratch, operate with speed, and turn ambiguity into momentum, this is where you belong.

About the role:

We are building a next‑generation procurement marketplace across UAE & KSA: a multi‑category, multi‑billion‑dollar opportunity. As Senior Manager, Operations, you will be responsible for designing and scaling the end‑to‑end operational backbone of the B2B marketplace. This role sits at the intersection of business, supply chain, customer experience, and finance, and will play a critical role in ensuring the platform can scale reliably and profitably.

This is a hands‑on, builder role with high ownership and direct impact on customer satisfaction and unit economics.

What You’ll Do

• Build and own end‑to‑end operational workflows across the order lifecycle: order capture, fulfillment, invoicing, returns, and after‑sales
• Design processes for B2B‑specific use cases such as bulk orders, RFQs, split deliveries, partial fulfillment, and credit customers
• Collaborate closely with Product, Logistics, Finance, and Seller teams to translate business requirements into scalable operations
• Define and track core operational KPIs (OTIF, fill rates, cancellations, return rates, SLA adherence)
• Identify bottlenecks, failure points, and cost leakages, driving continuous process improvements
• Support business decisions by grounding strategy in operational realities

Qualifications

• 5‑7 years of experience in operations, supply chain, or marketplace businesses
• Experience managing complex order flows (B2B, enterprise, or large‑scale e‑commerce preferred)
• Strong understanding of operational KPIs, cost structures, and process optimization
• Comfortable operating in ambiguous, fast‑moving environments with high ownership

Who Will Excel

• Operators who thrive on building systems from scratch rather than inheriting playbooks
• Strong systems thinkers who can simplify complex workflows
• Data‑driven decision‑makers who let metrics guide action
• Leaders equally comfortable in the field and in review forums

Why Join Us?

• Build from scratch: Apply learnings from mature systems to create scalable, clean workflows
• Tackle new customer problems: B2B customers behave differently from B2C — deeper, more interesting operational challenges
• Ownership & growth: Early team with significant ownership and long‑term growth opportunities
• Real impact: Your decisions directly shape how the business operates and scales