Branch Operations Manager jobs in Spain

Job Description: Operations Manager

Location: Abu Dhabi Global Market (ADGM)

Reports into: SEO

Role Overview

We are seeking a versatile Operations Manager to play a dual role in supporting both the operational execution of the business and technology development of our Private Financing Platform (PFP). The candidate will ensure smooth day-to-day operations, while also acting as a business analyst and project coordinator for technology enhancements, workflow automation, and platform integrations.

This role is ideal for someone who thrives at the intersection of operations, process optimization, and technology.

• Operations & Process Management:
• Oversee day-to-day platform workflows, ensuring smooth onboarding, deal execution, and transaction support
• Monitor operational performance, identify inefficiencies, and implement process improvements
• Maintain Standard Operating Procedures (SOPs) and support knowledge sharing across teams
• Prepare operational dashboards and management reports to track KPIs and platform activity
• Technology & Project Delivery:
• Act as the operations lead for tech rollouts, coordinating with product managers and developers
• Translate business requirements into technical specifications for platform enhancements
• Manage project timelines, milestones, and deliverables; track progress using project tools
• Conduct User Acceptance Testing (UAT) for new features and integrations, ensuring readiness before launch
• Champion automation initiatives to reduce manual tasks and improve scalability
• Workflow & Data Analysis:
• Map end-to-end user journeys (issuers, investors, administrators) and identify areas for improvement
• Analyze operational and platform data to produce insights, trends, and recommendations
• Support API/data integration projects and vendor evaluations when needed
• Cross-Functional Collaboration:
• Serve as the bridge between business, risk, compliance and technology teams
• Provide structured feedback from operations to influence platform roadmap
• Coordinate with external vendors or partners
• Provide training and support to internal users on new workflows and features

• Essential:
• Bachelor’s or Masters degree in Business, Finance, Technology, Engineering, or related field
• 7-10 years’ experience in operations, business analysis, or project delivery within fintech, SaaS, or capital markets platforms
• Strong knowledge of process design, workflow optimization, and platform operations
• Analytical skills with proficiency in Excel/Sheets
• Desirable:
• Prior experience in fintech, investment platforms, or capital markets
• Familiarity with APIs, integrations, and system architecture basics

• Strong problem-solving and structured thinking skills
• Ability to manage multiple projects and operational tasks simultaneously
• Data-driven mindset with attention to detail
• Clear communication skills, bridging technical and non-technical teams
• Proactive, adaptable, and comfortable in a fast-paced environment