Head of Operations

Intelligent Solutions HR; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading recruitment firm in the UAE seeks a Head of Operations to oversee operational efficiency in the insurance sector. The candidate will manage insurance portfolios, ensure compliance with UAE regulations, and drive service excellence across all operations. Ideal applicants will have 10-15 years of experience, preferably with a master's degree in business or related fields. This position offers opportunities to enhance organizational growth and client satisfaction.

Qualifications

• 10–15 years of experience in insurance operations, with significant exposure to medical and general lines.
• Strong understanding of UAE insurance regulations and market dynamics.
• Proven experience leading multi-functional operational teams.

Responsibilities

• Lead end-to-end operational functions across medical and general insurance.
• Oversee process efficiency and operational controls.
• Manage insurer relationships to ensure effective communication.

Skills

Leadership

Operational Efficiency

Stakeholder Management

Process Automation

Communication

Education

Bachelor's degree in business or Insurance

Master's degree (preferred)

Job description

General Overview

Intelligent Solutions has partnered with a leading insurance brokerage firm in the UAE to hire Head of Operations. This pivotal leadership role will oversee and enhance end-to-end operational efficiency across both medical and general insurance portfolios. The ideal candidate will drive service excellence, ensure compliance, and implement scalable processes that support the company’s growth, profitability, and client experience objectives.

Key Responsibilities

• Lead end-to-end operational functions across medical and general insurance, ensuring smooth policy administration, renewals, claims coordination, and customer servicing.


• Oversee process efficiency, workflow automation, and operational controls to enhance turnaround times and client satisfaction.


• Work closely with product, sales, and underwriting teams to streamline quote-to-bind processes and improve overall service delivery.


• Manage insurer relationships to ensure effective communication, compliance, and operational alignment.


• Develop and monitor KPIs for operational teams, fostering accountability, continuous improvement, and service excellence.


• Implement and optimize digital tools, CRM/AMS systems, and dashboards for performance tracking and reporting.


• Ensure full compliance with UAE regulatory requirements (CBUAE/DOH/HAAD/DHA) and company policies.


• Oversee resource planning, training, and capability development across servicing, claims, and policy administration teams.


• Support the leadership team in strategic projects, operational governance, and cost optimization initiatives.

Key Requirements

• Bachelor’s degree in business, Insurance, or a related field (master’s preferred).


• 10–15 years of experience in insurance operations, with significant exposure to both medical and general lines.


• Strong understanding of UAE insurance regulations, market dynamics, and broker–insurer–TPA relationships.


• Proven experience leading multi-functional operational teams within a brokerage or insurer environment.


• Hands-on experience implementing process automation, CRM systems, or digital transformation projects.


• Excellent communication, analytical, and stakeholder management skills.