Director of Operations

Roasters Specialty Coffee House; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading coffee establishment in Dubai is seeking a Director of Operations to oversee daily operations and manage budgets. The ideal candidate will lead and mentor a team while ensuring exceptional customer service. A Bachelor's degree in Business Administration or Hospitality Management is preferred along with experience in the food and beverage industry. This is a full-time, on-site role that promises a dynamic work environment.

Qualifications

• Extensive experience in operational management.
• Proven leadership capabilities to mentor and lead a team.
• Excellent analytical and problem-solving skills.

Responsibilities

• Oversee daily operations of the coffee house.
• Manage budgets and analyze operational processes.
• Ensure exceptional customer service and quality standards.

Skills

Operations Management and Analytical Skills

Team Management skills

Budgeting experience

Customer Service skills

Strong leadership and communication skills

Ability to work in a fast-paced environment

Experience in the food and beverage industry

Education

Bachelor's degree in Business Administration

Bachelor's degree in Hospitality Management

Job description

Overview

Roasters Specialty Coffee House is dedicated to delivering exceptional coffee experiences that inspire and connect. With a menu featuring expertly crafted manual brews, we offer unique coffee beans sourced from over 25+ countries. As passionate coffee enthusiasts, we use the latest and most innovative brewing methods to ensure a perfect cup every time. Our offerings also include a selection of flavorful breakfast options and signature desserts, making every visit unforgettable. Committed to sustainable sourcing and environmental stewardship, each cup supports a responsible coffee industry.

Role Description

This is a full-time, on-site role for a Director of Operations, located in Dubai. The Director of Operations will be responsible for overseeing daily operations, managing budgets, leading and mentoring a team, and ensuring exceptional customer service. The role involves analyzing and improving operational processes, optimizing efficiency, and maintaining a high standard of quality and service in all aspects of the coffee house.

Qualifications

• Operations Management and Analytical Skills
• Team Management skills
• Budgeting experience
• Customer Service skills
• Strong leadership and communication skills
• Ability to work in a fast-paced environment
• Experience in the food and beverage industry is a plus
• Bachelor's degree in Business Administration, Hospitality Management, or related field