Branch Operations Manager jobs in United Arab Emirates

Role: Manager Operational Control & Governance
Location: Abu Dhabi
Role Purpose: The Manager Operational Control & Governance plays a key role within the Internal Control function of Group Operations. This position is responsible for implementing and maintaining a robust control review framework to ensure operational processes comply with regulatory requirements industry standards and internal policies. The role supports risk mitigation process improvement and promotes a culture of compliance and governance across the organization.

• Control Reviews Conduct comprehensive reviews of policies and procedures (P&Ps) to ensure alignment with regulatory industry and internal standards.
• Compliance Assessments Evaluate operational compliance with applicable laws regulations and internal governance frameworks.
• Risk Assessments Assess the effectiveness of existing controls identify operational risks and vulnerabilities and recommend mitigation strategies.
• Process Improvements Collaborate with stakeholders to identify opportunities for control enhancements and provide actionable recommendations for process optimization.
• Stakeholder Engagement Work closely with cross-functional teams to ensure consistency in control practices and promote adoption of best practices.
• Training & Awareness Deliver guidance and training sessions on control and compliance topics to strengthen organizational understanding and adherence to established policies.
• Reporting Prepare and present detailed reports on control review outcomes compliance status and progress updates to operational leadership and key stakeholders.
• Data Analytics Utilize data analysis tools and techniques to identify trends anomalies and areas of concern within operational processes.

• Advanced MS Excel & PowerPoint Skills
  Ability to build dashboards perform data analysis and create impactful presentations for senior stakeholders.
• Interpersonal & Stakeholder Management Skills
  Strong communication and relationship-building capabilities to engage effectively with Division Heads senior management and cross-functional teams.
• Team Leadership & Management
  Experience in leading teams managing performance and fostering a collaborative and high-performing work environment.
• Presentation & Reporting Skills
  Proficiency in preparing and delivering structured reports and presentations to executive committees and governance forums.
• Problem Solving & Analytical Thinking
  Ability to apply sound judgment and structured thinking to resolve complex control and risk-related issues.
• Audit & Compliance Knowledge
  Familiarity with audit processes regulatory requirements and compliance frameworks relevant to banking operations.
• Operational Risk Management Tools & Frameworks
  Understanding of ORM methodologies including RCSA issue tracking and risk heat mapping.
• Governance Risk & Compliance (GRC) Systems
  Experience in using GRC platforms for tracking actions managing risks and reporting.
• Policy & Procedure Review Expertise
  Ability to assess and enhance control elements embedded within operational policies and procedures.
• Project & Initiative Support
  Capability to contribute to high-profile projects and strategic initiatives ensuring control and risk considerations are embedded.

Manager