Shift Manager Delivery Operations Amazon Logistics

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A major delivery services company in Dubai seeks a Shift Manager Delivery Operations to oversee daily delivery operations. Responsibilities include managing the dispatch and routing of delivery drivers, monitoring performance metrics, and ensuring customer satisfaction. The ideal candidate will have a Bachelor's degree or equivalent and at least one year of management experience. Emphasizing a fast-paced and dynamic environment, this role requires a flexible schedule and a focus on process improvement.

Qualifications

• 1 year of employee and performance management experience.
• 1 year of performance metrics/process improvement or lean techniques experience.
• Ability to work flexible schedules including weekends and holidays.

Responsibilities

• Manage daily dispatch and routing of delivery drivers.
• Monitor delivery operations metrics like on-time delivery rates.
• Communicate with drivers to address issues during shifts.

Skills

Employee management

Performance metrics

Process improvement

Education

Bachelor's degree or equivalent

Job description

As a Shift Manager Delivery Operations you’ll have responsibility for the day‑to‑day management of a Delivery Station providing leadership to Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationships and performance. This team will work in a highly collaborative environment that’s more startup than big company.

We’re in uncharted territory doing what’s never been done. The adopted attitude is that no idea is a bad idea and the best ideas are the ones that should be tested and tried.

You will need to thrive and deliver results in an ambiguous, fast‑paced dynamic environment.

Key Job Responsibilities

The Shift Manager Delivery Operations is responsible for managing daily delivery operations during their assigned shift. This includes overseeing the efficient dispatch and routing of delivery drivers, monitoring delivery performance metrics, and ensuring customer satisfaction. The Shift Manager serves as the primary point of contact for drivers and coordinates with other operational teams to resolve any issues that arise during the shift.

• Manage the daily dispatch and routing of delivery drivers to ensure on‑time performance and customer satisfaction
• Monitor delivery operations metrics such as on‑time delivery rates, driver productivity and customer feedback
• Communicate with drivers throughout the shift to address any problems or questions that arise
• Coordinate with other operational teams (e.g. warehouse, customer service) to resolve delivery‑related issues
• Provide leadership and direction to delivery drivers during the shift
• Identify opportunities for process improvements and make recommendations to management
• Assist with the training and development of delivery drivers
• Ensure compliance with all company policies, procedures and safety regulations

Qualifications and Experience

• 1 year of employee and performance management experience
• Bachelor’s degree or equivalent, or 2 years of Amazon (Blue Badge/FTE) experience
• Work a flexible schedule/shift/work area including weekends, nights and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
• 1 year of performance metrics/process improvement or lean techniques experience

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Required Experience:

Manager