Operations Manager - MENAT Payins

DLocal; Remote; AED 60,000 - 120,000; Full time

Job summary

A leading payments technology company in the UAE is seeking an experienced Operations Manager to oversee daily operations, ensure smooth processes, and optimize payment success rates. Ideal candidates will have over 5 years of experience in a similar role, a strong background in the payments industry, and excellent organizational skills. This position offers remote work flexibility and opportunities for growth and development within a dynamic environment.

Benefits

Remote work flexibility

Referral bonus program

Premium Coursera subscription

Language classes

Social budget for team activities

Work in a dynamic fintech environment

Qualifications

• 5+ years experience as an Ops Manager in a similar business model.
• Familiarity with all business functions including legal, finance, product and IT.
• Open to working across time zones with teams globally.

Responsibilities

• Ensure operations run smoothly and effectively.
• Monitor payment success rates 24x7 across banks and partners.
• Formulate business strategies tailored for each country.
• Implement efficient processes and evaluate technology solutions.
• Manage relations and negotiations with partners and acquirers.
• Analyze performance results for optimization.

Skills

Payments operations background

SQL knowledge

Data analytics

Presentation skills

Organizational skills

Communication skills

Attention to detail

Ability to work with tight deadlines

Team spirit

Education

Manager experience (5+ years)

Experience in banking/financial services

Technical background

Job description

Why should you join dLocal

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate we make it possible for our merchants to make inroads into the worlds fastest growing emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen in a flexible remotefirst dynamic culture with travel, health and learning benefits among others. Being a part of dLocal means working with 1000 teammates from 30 different nationalities and developing an international career that impacts millions of peoples' daily lives. We are builders, we never run from a challenge, we are customer‑centric and if this sounds like you we know you will thrive in our team.

Dlocal helps some of the best companies in the world expand in emerging countries. We are looking for an Operations Manager to join our Operations team. The main objective of the team is to ensure that operations run smoothly, productively and effectively.

What you'll do

• Responsible for the day‑to‑day operations & set up mechanisms/processes to monitor payment success rates 24x7 across banks, partners, merchants and improve the same through operational excellence.
• Formulating business strategies in terms of structures, costs and business capabilities for each of the countries we operate.
• Implementing efficient processes and looking for new opportunities.
• Overseeing the implementation of technology solutions throughout the organization.
• Managing relations and negotiations with partners and local acquirers.
• Evaluating risk and leading quality assurance efforts.
• Analyzing performance results and optimizing accordingly.
• Understanding dLocal operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking.
• Working closely with the rest of the company to support their needs by providing the information they may need such as transaction information, feedback from our local providers and analysis of the current issues that may be affecting our clients and our local processes (audit back office etc).

What we are looking for

• A solid background in payments operations and a technical background is essential for your success in this position.
• 57 years experience as an Ops Manager in a similar business model.
• Solid experience in banking/financial services, the payment industry, fintech, acquirers or similar.
• Someone open to constant change in an ambiguous, fast‑paced environment, a self‑starter, and open to working across time zones with teams all over the world.
• Knowledge of data analytics and reporting.
• Knowledge of SQL required.
• Familiarity with all business functions including legal, finance, product and IT.
• Outstanding presentation, reporting and communication skills.
• Attention to detail.
• Curious profile and positive attitude.
• Exceptional organizational skills with the ability to manage multiple activities and projects at the same time.
• Ability to work with tight deadlines.
• Advanced/Fluent English.
• Ability to travel.
• Team spirit.

What do we offer

• Remote work: work from anywhere or one of our offices around the globe.
• Flexibility: we have flexible schedules and are driven by performance.
• Fintech industry: work in a dynamic and ever‑evolving environment with plenty to build and boost your creativity.
• Referral bonus program: our internal talents are the best recruiters; refer someone ideal for a role and get rewarded.
• Learning & development: get access to a Premium Coursera subscription.
• Language classes: we provide free English, Spanish or Portuguese classes.
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections.
• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
• For people based in Montevideo (Uruguay) applying to non‑IT roles, 55 % monthly attendance to the office is required.

What happens after you apply

Our Talent Acquisition team is invested in creating the best candidate experience possible so don’t worry you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also you can check out our webpage, LinkedIn, Instagram and YouTube for more about dLocal!

Required Experience: Manager