Airport Customer Service Agent jobs in United Arab Emirates
Officer - Trade Services
National Bank of Fujairah
Secondary Market Sales Manager
Tanami Properties L.L.C.
Sales Executive
UFS Cargo and Clearing DMCC
Field Sales Representative
SupportFinity™
Customer Service Representative
MindBase Education
Customer Service Advisor
AppliedAI
Client Partner - Apps-Incubation - Global Business Solutions - METAP
TikTok
Connect with headhunters to apply for similar jobsManager Client Services
First Abu Dhabi Bank
Customer Response Representative
MENA Assistance (MENAA)
Customer Service Representative
Sharaf DG LLC
Customer Service Specialist - Emirati Graduate Program
Ferrero International S.A.
Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker)
SupportFinity™
Internal Sales Representative
مركز حواء الطبي
Customer Care Representative Associate- Part Time - UAE National Only
FedEx
Director - Residential Customer Care - Dubai Holding Real Estate
Dubai Holding
Inside Sales Representative - Dubai | 8k AED + Uncapped Commissions
Puulse Marketing
Customer Service Officer- Only Emirati/ UAE National
Confidential Company
Customer Service Representative- (Filipino Male)
DM Healthcare
Sales Consultant - Air Compressors / Industrial Products | Al-Futtaim Automotive | FAMCO
Robinson & Co (Singapore) Pte Ltd
Business Development Manager, Affiliate (Africa)
OKX
Officer - Trade Services
Job summary
A prominent banking institution in Fujairah seeks a professional to process customer instructions in compliance with policies and regulations. The candidate should have a Bachelor's degree in a business-related field and experience in banking operations or trade finance. Key responsibilities include ensuring transaction verifications and maintaining process documentation. Good knowledge of ICC rules and AML regulations is necessary.
Qualifications
- 3 year’s prior experience in banking operations or Trade Finance Back office experience.
- An understanding of AML within the UAE and Central Bank regulations relating to transactional processing.
Responsibilities
- Process customer instructions within service delivery standards.
- Ensure that all processed transactions are verified and compliant.
- Maintain MIS of various processes handled.
Skills
Education
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To process customer instructions within agreed service delivery standards strictly as per NBF policies, procedures, Regulatory guidelines and within relevant ICC rules & regulations.
- Responsible to carry out customer/counter party instructions strictly as per laid down policies & procedures and forward for verification/authorisation as per prescribed threshold limits.
- Responsible for collection of relevant charges, application of preferential charges/waivers, usage of margin etc for the transactions handled.
- Strict adherence to various manual controls imposed and completion of checklists where required.
- Ensure that all processed transactions are verified by the concerned authorisers; swift messages are routed/authorised; EOD review of all pending items.
- Responsible for strict compliance to agreed performance standards for all services processed.
- Responsible for extraction and review of Beginning of Day (BOD) reports from T24 (online and email reports) relating to the jobs currently assigned.
- Strict compliance to Anti Money Laundering guidelines & Bank’s Compliance policy
- Responsible for upkeep of relevant files including periodical physical verification of same.
- Responsible for movement of completed documents to off- site storage on a regular basis.
Maintenance of MIS of various processes handled.
A minimum degree (Bachelors) in a business related field or equivalent
- Good knowledge of various ICC rules and regulations.
- CDCS Preferred
- 3 year’s prior experience in banking operations or Trade Finance Back office experience
- An understanding of AML within the UAE and Central Bank regulations relating to transactional processing
- Basic computer skills
- Good English language aptitude
Data Management- Trade Services- Basic
Core and Regulatory Banking Systems- Trade Services- Basic
Process Re-engineering- Trade Services- Basic
Policies and Procedures- Trade Services- Basic
Customer Service- Trade Services- Proficient
Transaction Processing and Control- Trade Services- Proficient
Product Knowledge and Documentation- Trade Services- Proficient
Change and Innovation - Basic
Communication - Basic
Evaluating and Solving Challenges - Basic
Results Orientation - Basic
Working and collaborating with others - Basic
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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