Strategic Client Services Director – Hybrid

Tink; Dubai; Hybrid; AED 300,000 - 400,000; Full time

Job summary

A leading payment solutions provider is seeking a Client Service Professional Services Lead in Dubai. The role involves driving strategic client engagements, managing service performance, and enhancing client success initiatives. Candidates should have over 10 years of experience in client services, strong communication skills, and the ability to manage complex projects. The position operates in a hybrid model, accommodating both remote work and in-office expectations.

Qualifications

• 10+ years of relevant work experience or equivalent experience with advanced degrees.
• Proven experience in leading cross-functional teams.

Responsibilities

• Lead execution of the CEMEA CS Professional Services Charter.
• Serve as point of contact for strategic client engagements.
• Design and deliver training programs for professional services.

Skills

Client services

Strategic program management

Excellent communication

Stakeholder management

Power BI

Data visualization

Technical consulting

Education

Bachelor’s Degree

Advanced Degree (e.g., Masters, MBA)

Job description

A leading payment solutions provider is seeking a Client Service Professional Services Lead in Dubai. The role involves driving strategic client engagements, managing service performance, and enhancing client success initiatives. Candidates should have over 10 years of experience in client services, strong communication skills, and the ability to manage complex projects. The position operates in a hybrid model, accommodating both remote work and in-office expectations.