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Remote E-commerce Support Agent (AI Tools)
Résumé du poste
A dynamic support company is seeking a Remote E-commerce Support Agent to assist customers during US hours, including weekends. You will blend human judgment with AI to ensure efficient customer interactions. Candidates should have at least 2 years of customer support experience and strong written English skills. This role offers the flexibility of a remote setup.
Qualifications
- 2+ years in customer support (preferably e-commerce).
- Strong written English communication skills.
- Willingness to work weekends.
Responsabilités
- Approve or refine AI-generated replies.
- Handle order, shipping, and return-related tickets.
- Flag unusual patterns or trends to internal teams.
Connaissances
Join a forward-thinking support team working remotely during US hours, including Saturday and Sunday shifts.
As an AI-Assisted Customer Support Agent, you’ll blend human judgment with automation to ensure accurate, friendly, and efficient responses for e-commerce customers.
Key Responsibilities:
Approve or refine AI-generated replies
Handle order, shipping, and return-related tickets
Flag unusual patterns or trends to internal teams
Requirements:
2+ years in customer support (preferably e-commerce)
Strong written English
Willingness to work weekends as part of your 5-day schedule
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.