Wifi - Network Specialist (Level 2) Bilingual French

Peak Business Consulting; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading business consultancy in Durban is seeking a BPO Executive to provide Network and Wireless Support. The role requires diagnosing advanced network issues and implementing solutions in a fast-paced environment. Ideal candidates will have 1–3 years' experience in enterprise networks and be proficient in both English and French. The position promises competitive remuneration and opportunities for mentorship within a collaborative team culture.

Benefits

Competitive remuneration

Strong technical mentorship

Collaborative team culture

Qualifications

• 1–3 years' experience supporting complex or distributed enterprise networks.
• Strong hands-on experience with LAN, WAN, and Telecommunications environments.
• Solid understanding of the OSI model, TCP/IP, DNS, DHCP.

Responsibilities

• Monitor and control performance of wireless and network components.
• Diagnose and resolve advanced network issues.
• Implement solutions and maintain network equipment.

Skills

Network monitoring

Troubleshooting

Technical documentation

Teamwork

Bilingual in English and French

Tools

Microsoft Visio

Network management software

Job description

Overview

BPO Executive - BPO, Tech and CX Enthusiast!

Ex-Bolt | Ex-Yoco | Gexel Montreal | Gexel South Africa

Bilingual French Network & Wireless Technical Support (Level 2 & Level 3)

Location : Umhlanga, Durban | Full-time | EST Time zone

About the Role

We are looking for skilled Network & Wireless Support (Level 2 / Level 3) to monitor, support, and optimise enterprise wireless and network environments for a Top Brand in Canada and the US and its clients.

This role is ideal for a technically strong network agent who thrives in complex, SLA-driven environments and enjoys working across wireless, LAN, WAN, and security technologies.

You will play a key role in ensuring network availability, performance, and reliability while supporting both operational and project-based initiatives.

Key Responsibilities

• Monitor and control the performance and status of wireless and network components for the Client and its clients
• Perform complex testing, analysis, and troubleshooting of wireless and network technologies
• Diagnose and resolve advanced network issues using specialised software and hardware tools
• Implement solutions, modifications, installations, and maintenance of wireless and network equipment
• Coordinate with field services technicians to ensure successful completion of onsite activities
• Provide network administration support including maintenance, redesign, and implementation
• Evaluate and estimate new telecommunications implementations (LAN, WAN, security, etc.)
• Produce operational documentation and maintain the technical knowledge base
• Create and maintain reports including Capacity & Performance, Availability, SLA, and volumetric reporting
• Participate in a rotational 24 / 7 on-call support schedule
• Work shifts and occasional after-hours or weekend work as required
• Stay informed on emerging technologies and evolving network strategies
• Interface with project managers, customer experience managers, network designers, and architects
• Coach and mentor junior team members
• Adhere to incident, problem, and change management processes

Soft Skills & Abilities

• Strong technical documentation skills (including Microsoft Visio)
• Ability to design and implement complex business solutions while considering technical and financial impacts
• Highly organised with strong attention to detail
• Commitment to quality and operational rigor
• Ability to negotiate and resolve issues in sensitive business environments
• Confident communicator, including at executive and stakeholder level
• Ability to perform effectively under pressure
• Strong teamwork and collaboration skills
• Bilingual in English and French (required)

Technical Skills & Experience

• 1–3 years' experience supporting complex or distributed enterprise networks
• Strong hands-on experience with LAN, WAN, and Telecommunications environments
• Solid understanding of the OSI model and core network protocols and services, including

• TCP / IP, DNS, DHCP
• BGP, OSPF, EIGRP, RIP v1 / v2
• VLANs, VTP, Trunking, Port-Channeling, Spanning Tree

• Experience supporting and managing

• Routers, switches, firewalls
• SD-WAN appliances
• Network Access Control (NAC) solutions

• Strong knowledge of wireless technologies and enterprise Wi-Fi environments
• Experience with authentication mechanisms (RADIUS, TACACS)
• VPN technologies, including IPSec remote access solutions
• Experience producing wired and wireless network designs

• Background in network operations and service support

Why Join Us?

Work in a highly technical, enterprise-grade environment

Exposure to complex wireless and network infrastructures

Collaborative team culture with strong technical mentorship

Competitive remuneration and benefits

Job Details

Seniority level : Entry level

Employment type : Full-time

Job function : Information Technology

Industries : Business Consulting and Services