Technician ofertas em África do Sul

HCL Is Hiring Deskside Support – L2 for Cape Town, South Africa

Required Experience: 7+

Location: Cape Town, South Africa

Required Skill: Deskside, Good Communication Skills, technical equipment

If you are interested please share your resume to krishna_raja@hcltech.com OR

WhatsApp Number: 916364313878

Job description for Deskside Support – L2

1. Desktop and IT support, hardware, and software.
2. Requirement Gathering: Collaborate with stakeholders to elicit, analyze, and document business requirements and functional specifications.
3. Process Analysis: Evaluate current IT environment in Head office and workflows to identify areas for improvement and efficiency.
4. Solution Design: Work with head office users to translate business needs into viable system solutions and ensure alignment with business objectives and minimize disruptions.
5. Stakeholder Communication: Serve as a liaison between business units, IT teams, and external vendors to ensure clear communication and understanding.
6. Data Analysis: Analyze data sets to provide actionable insights, support decision-making, and identify trends and patterns.
7. Documentation: Prepare detailed documentation including business requirement documents (BRDs), use cases, user stories, and process flows.
8. Project Support: Assist project managers in planning, tracking, and reporting on project milestones and deliverables.
9. Change Management: Facilitate change adoption through training, stakeholder engagement, and transition planning.
10. Continuous Improvement: Recommend process enhancements and contribute to continuous improvement initiatives for Head office VIP users.

• Good communication skills
• Good analytical skills
• Proven Field Service experience
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to work flexible shifts and to adapt to changing work schedules
• Excellent documentation skills