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Our client, a well-known automotive vehicle dealer based in Bryanston, Johannesburg South, is looking to employ an experienced Workshop Foreman.

POSITION INFO:

MAIN PURPOSE OF JOB:

• To ensure service and repair are carried out to the highest standard of quality possible to ensure customer satisfaction.
• To ensure efficient use of material, equipment, and labour resources.
• To control and supervise staff in the use of equipment and tools to effect repair and diagnosis of vehicle faults and service to vehicles.

RELATIONSHIPS AND PERSONAL ACTIVITIES:

• Directly responsible to the Service Manager.
• Responsible for technicians, apprentices, workshop cleaner/s, wash-bay staff, diagnostic and repair equipment, tools, gauges, and measuring equipment.
• Relationships with customers, company staff, manufacturer’s representatives, Health and Safety Officials, and training authorities.

OBJECTIVES AND KEY TASKS

Improved profitability:

• To ensure maximum effective use of equipment and labour ensuring high productivity output.
• To ensure all chargeable materials are recorded on job cards for invoicing.
• To ensure minimum wastage of consumable materials.

Customer Satisfaction:

• To ensure a customer satisfying level of service and repair quality.
• To ensure vehicles cleanliness is maintained during service and repair.

Health and Safety:

• To ensure staff take all precautions necessary to effect health and safety in the workshop.
• To ensure customers are protected from any possible dangers or hazards in the workshop.

MAIN JOB FUNCTIONS: Staff:

• To ensure staff are trained to enable high levels of quality and efficiency.
• To ensure jobs are fairly and correctly allocated to technicians.
• To supervise tests and ensure correct use of equipment and document security.
• To ensure all repair orders are correctly costed, operational numbers, and defect codes are forwarded to the costing office for pricing.
• Maintain reasonable control over sublet suppliers, using competent suppliers at the best costing and who can provide timely delivery.

Security:

• Ensure customer’s property is secure.
• Ensure all materials and parts drawn from the Parts Department are accounted for.
• Ensure all equipment, documentation, and materials are accounted for.

Administration:

• To ensure progress of jobs through the workshop.
• To authorise consumable and internal parts requisitions.
• To authorise non-productive time spent on vehicles or in the workshop.
• To ensure health and safety procedures are observed and always maintained.
• To circulate new and up-to-date manuals and literature for new vehicles or techniques.
• Add fixed rate units to all job cards before submission to the costing and claims department.
• Workshop Controlling.

EXPERIENCE AND QUALIFICATIONS:

• The ability to supervise a labour workforce.
• The ability to assess and report on staff performance.
• The ability to discuss and negotiate agreeable solutions to customer problems.
• The ability to maintain personal technical knowledge and skills.