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Tracing & Collections Support Manager
Job summary
A higher education institution in Durban North is seeking a Tracing & Collections Support Manager. The role involves managing internal processes for tracing and debtor contact operations, overseeing a small team, and liaising with third-party service providers. Strong Excel capabilities and excellent organizational skills are required. The position offers a competitive monthly salary ranging from R22,000 to R25,000.
Qualifications
- Strong Microsoft Excel skills (confident with formulas, pivot tables, data analysis, and reports).
- Excellent organisational and interpersonal skills.
- Comfortable working with high-volume, structured data and operational targets.
Responsibilities
- Oversee internal tracing workflows and ensure follow-through of contact strategies.
- Manage two internal staff members responsible for debtor data and communications.
- Liaise with third-party service providers to ensure smooth external support processes.
Skills
Banking / Finance / Investment / Insurance / Stockbroking
R22000 - R25000 Monthly
We are currently looking for Tracing & Collections Support Manager who is a highly organised and data-capable individual to manage the internal processes that support our client's tracing and debtor contact operations.
- Strong Microsoft Excel skills (confident with formulas, pivot tables, data analysis, and reports).
- Excellent organisational and interpersonal skills.
- Ability to coordinate with multiple internal and external stakeholders.
- Experience managing people or small teams.
- Comfortable working with high-volume, structured data and operational targets.
- Oversee internal tracing workflows and ensure follow-through of contact strategies.
- Manage two internal staff members responsible for debtor data and communications.
- Liaise with third-party service providers to ensure external support processes run smoothly.
- Use Excel to manage and analyse large datasets, tracking activity, outcomes, and trends.
- Provide regular performance reports and insights to management.
- Identify inefficiencies or bottlenecks and help implement process improvements.
- Maintain clarity and accountability across all related administrative tasks.
- Experience in credit control, tracing, collections support, or operational reporting.
- Exposure to third-party coordination or outsourced service providers.
Follow the link to our jobs page: https://measuredability.com/jobs/
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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