Maintenance à Afrique du Sud

We are seeking a motivated and detail-oriented Junior Business Analyst to support the system implementation and maintenance at mining sites across Mpumalanga. The ideal candidate will provide first-line technical and network support, liaise with clients, perform data analysis, and ensure effective system operations. This role demands strong communication skills, technical troubleshooting capabilities, and a proactive approach to client service within the mining industry.

• First Line Customer Network Fault finding: Site Setup and Maintenance, ensure connectivity to site
• Liaise with mine personnel to ensure system requirements are met
• Configure systems
• Basic network fault finding and reporting and escalation (Mine)
• First Line OEM Fault finding: Front line support for systems
• The products and services, including Hardware and Software Wi-Fi, Database & Software
• Report on OEM connectivity (Original Equipment Manufacturers) systems including Dimako
• H&G Client Relationship Liaison: Work in a team or independently to provide first line support or escape a query when the account manager is not available.
• Update and maintain information regarding line manager structure specific to the site(s), including managers, finance, engineers
• Ensure the reports distribution list is maintained on site
• Attend meetings and assist with basic answers in terms of the systems data and information
• The above relates directly to the Pick Six, target setting etc and, the information flow and the understanding of the numerous rudiments of each KPI.

• Ensure timely report delivery & ensure data flows are maintained
• Check on data exports with raw data files
• Generate and compile weekly reports where required
• Ensure export folders are online for successful data flow from site to Head office / Identify faults and troubleshoot.

• Utilise site operational manuals where possible or required
• Complete data analysis
• Perform calibration according to correct procedures
• Report back to ICT Head Office on completion of regular site backups
• Performance of database maintenance & clean ups to ensure the stability of the system
• Check if the reports are up to date to the specifications of the mine
• Check the PDF reports for accuracy and send out
• Double check log files to ensure they have gone out on time
• Install programs on site PCs
• Ensure databases are up to date with latest versions of the software systems
• Perform Front line fault finding: Analyse raw data for potential errors; Analyse and assess reports for potential problems; Run SQL queries for root cause analysis; Communicate all fault finding to the Head Office in the event the problem cannot be resolved on site

• Report to line manager on all day-to-day site related activities and raise any items that needs attention
• Report to line manager in respect of all leave request, sickness absences and other aspects of employment such as training and development, performance management
• Contribute to the improvement & streamlining of overall the systems and software
• Ensure up to date knowledge of all the systems, products and services; POPI Act Compliance; Adherence to Data Privacy Management requirements as contained in the relevant POPI policy statement and any other relevant Acts and policies; Keeping abreast any changes and attend training as required.

• Minimum Grade 12
• 1-year IT Diploma (A, N & SQL)
• Windows & MS Packages specifically Excel

• Windows Server Systems
• skills gap refresher
• Basic Wi-Fi skills gap
• Basic Networking skills gap
• First line OEM fault finding
• First line customer network fault finding
• Knowledge of OEM and connectivity

• Minimum 2 years experience within the mining industry

• Database Management
• Products & Services
• Mobile Devices
• Calibration Procedures
• Process Mapping ability

• Interpersonal Skills
• Communication (Written & Verbal)
• Customer Relationship, Conflict & Complaint
• Management
• Ability to function individually & in a team

• Safety
• Integrity
• Respect
• Ethics
• Customer focussed
• Independent
• Pro-active
• Attention to detail