Jobs in Pietermaritzburg, South Africa
Experienced Customer Support Specialist
Lead Generation Group
Remote Medical Scheduling Coordinator (EST Hours)
ISTA Personnel Solutions
Freelance Senior Instructional Designer
LRN Corporation
Remote Healthcare Case Coordinator (SNF) EST Hours
ISTA Personnel Solutions
Discover more opportunities than anywhere else. Find more jobs nowVirtual Short-Term Insurance Broker (Work From Home) | Tzaneen
The Recruitment Council
Mid-Market Sales Development Representative
OperationsArmy
Connect with headhunters to apply for similar jobsMCA Telemarketer - Lead Development
United Staff Source
Remote Online English Teacher Position In East London
The Really Great Teacher Company
Remote Online English Teacher Position in East London
The Really Great Teacher Company
Remote B2B Lead Gen Telemarketer & Appointment Setter
Activate Talent
Senior BC Developer - (Remote)
Synergy Jobs (Pty) Ltd
Senior Lead Web Engineer (Developer) - Remote
Synergy Jobs (Pty) Ltd
Accounting AI Analyst | South Africa | Remote
OpsArmy
Experienced Customer Support Specialist
Job summary
A dynamic lead generation agency in Johannesburg is seeking a Customer Support Specialist to deliver exceptional service. The role requires 3+ years of remote client support experience with excellent verbal and written English skills. You will manage client relationships, resolve issues, and work during UK/US hours. If you're proactive and enjoy building relationships in a remote setting, this position is ideal for you.
Qualifications
- 3+ years of remote client support experience.
- Experience managing client accounts effectively.
- 1-2 years in similar roles, preferably in an agency.
Responsibilities
- Act as the first point of contact for customers, ensuring questions are answered.
- Resolve issues quickly and efficiently.
- Build long-term customer relationships.
Skills
ONLY APPLY IF YOU HAVE 3+ YEARS OF REMOTE CLIENT SUPPORT EXPERIENCE. (NEED EXCELLENT VERBAL AND WRITTEN ENGLISH SKILLS)
We are looking for a detail-oriented and empathetic Customer Support Specialist with proven experience delivering exceptional service. You will be the first point of contact for customers, ensuring their questions are answered, issues are resolved quickly, and their overall experience reflects our company’s values. This role is ideal for someone who thrives in problem-solving, can communicate clearly and professionally, and enjoys building long-term customer relationships.
At Lead Generation Group, we help businesses grow by providing high-quality lead generation solutions tailored to their goals. We believe in putting ourselves in our customers’ shoes, cutting the nonsense, and always thinking long-term. Our team thrives on ownership, curiosity, and continuous learning — and we’re passionate about delivering an experience that makes every customer feel valued and supported.
- Self-Starter with Strong Organization: Proactive, takes initiative, and thrives in a well-organized environment
- Collaborative and Inspiring: Easy to work with, motivates others, and builds positive team spirit.
- Client-Centric Problem Solver: Skilled at building relationships, resolving client issues, and delivering mutually beneficial solutions
- Excellent Communicator (Remote Ready): Exceptional written and spoken English; communicates clearly and reliably in a remote work setting.
- Analytical Mindset with Digital Savvy: Comfortable interpreting stats and discussing results with clients; knowledge of digital marketing and ads is a plus.
- UK/US Hours: The role requires a commitment to working during UK or US hours.
- Full-time Shift: Monday to Friday
- Client Account Management: Proven experience in effectively managing client accounts.
- Industry Experience: 1-2 years in a similar role, preferably on the agency side.
- Quick Thinking: Ability to think on your feet and adeptly solve problems.
- Excellent Written and Verbal English Skills. - VERY IMPORTANT
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.