Experienced Customer Support Specialist

Lead Generation Group; Johannesburg; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic lead generation agency in Johannesburg is seeking a Customer Support Specialist to deliver exceptional service. The role requires 3+ years of remote client support experience with excellent verbal and written English skills. You will manage client relationships, resolve issues, and work during UK/US hours. If you're proactive and enjoy building relationships in a remote setting, this position is ideal for you.

Qualifications

• 3+ years of remote client support experience.
• Experience managing client accounts effectively.
• 1-2 years in similar roles, preferably in an agency.

Responsibilities

• Act as the first point of contact for customers, ensuring questions are answered.
• Resolve issues quickly and efficiently.
• Build long-term customer relationships.

Skills

Excellent written and verbal English skills

Client account management

Digital marketing knowledge

Proactive problem solving

Organizational skills

Job description

Overview

ONLY APPLY IF YOU HAVE 3+ YEARS OF REMOTE CLIENT SUPPORT EXPERIENCE. (NEED EXCELLENT VERBAL AND WRITTEN ENGLISH SKILLS)

We are looking for a detail-oriented and empathetic Customer Support Specialist with proven experience delivering exceptional service. You will be the first point of contact for customers, ensuring their questions are answered, issues are resolved quickly, and their overall experience reflects our company’s values. This role is ideal for someone who thrives in problem-solving, can communicate clearly and professionally, and enjoys building long-term customer relationships.

At Lead Generation Group, we help businesses grow by providing high-quality lead generation solutions tailored to their goals. We believe in putting ourselves in our customers’ shoes, cutting the nonsense, and always thinking long-term. Our team thrives on ownership, curiosity, and continuous learning — and we’re passionate about delivering an experience that makes every customer feel valued and supported.

What We’re Looking For

• Self-Starter with Strong Organization: Proactive, takes initiative, and thrives in a well-organized environment
• Collaborative and Inspiring: Easy to work with, motivates others, and builds positive team spirit.
• Client-Centric Problem Solver: Skilled at building relationships, resolving client issues, and delivering mutually beneficial solutions
• Excellent Communicator (Remote Ready): Exceptional written and spoken English; communicates clearly and reliably in a remote work setting.
• Analytical Mindset with Digital Savvy: Comfortable interpreting stats and discussing results with clients; knowledge of digital marketing and ads is a plus.

Work Schedule

• UK/US Hours: The role requires a commitment to working during UK or US hours.
• Full-time Shift: Monday to Friday

Skills and Experience

• Client Account Management: Proven experience in effectively managing client accounts.
• Industry Experience: 1-2 years in a similar role, preferably on the agency side.
• Quick Thinking: Ability to think on your feet and adeptly solve problems.
• Excellent Written and Verbal English Skills. - VERY IMPORTANT